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To: Joe NYC who wrote (238950)	8/16/2007 9:46:01 PM
From: Reseller Mike	Respond to of 275872

When my business was open we had an issue with Time Warner where the throughput would drop on heavy transfers. I told them the problem was an uplink router up the road but they insisited on sending out a tech. After having multiple visits from techs that tried swapping out modems, and changing the wire to the building(!) they finally agreed to send a high level network engineer out. I showed him ping plots that confirmed the problem was a router upstream that was overloaded. Funny thing is when they went to check it out, they also found numerous bad cable connections to other segments. I'll bet most people didn't even notice. Did manage to get 6 months for free out of it. Regards.