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Technology Stocks : Apple Inc. -- Ignore unavailable to you. Want to Upgrade?


To: Cogito who wrote (70731)11/7/2007 10:45:16 AM
From: inaflash  Read Replies (1) | Respond to of 213181
 
"It just works"?

But I don't know that Apple has really gotten worse. Yes, it seems that we see more complaints now than we used to after major upgrades. But there are a lot more people using Macs now, and a lot more people are posting to support discussion boards than in the past.

Are there more problems on a percentage basis? I don't know. I haven't seen any figures one way or the other. Clearly there is a perception, at least among some people, that Apple has gotten worse at this. But I don't know that the perception is correct.


We've been spoiled or blinded by the famous reality distortion field for a while now. Recent complaints are anecdotal, but some of the magic seems to be wearing off, at least in perception.

Also, problems on a percentage basis is a fair comparison, but the bar also needs to be raised. Quality has improved in the transportation industry. Cars are better today and airlines are safer than ever, despite the terrible conditions. I recall some years back (20?), when the US was the majority of flights that there were about 25 major accidents/events each year (newsworthy), or one about every other week. With airline flights expected to double in less than a decade (now way past that), the expected rate of incidents would be weekly to a couple a week if remained proportional. Fortunately, the rate hasn't been proportional, but if you look around the world today, there is pretty much a weekly notable air event, and it shouldn't be surprising.

Here's another anecdote.

Apple's Leopard Is Worringly Windows-Like
seekingalpha.com

Let's hope Apple can keep it to under say 100 major complaints per OS release rather than a 1/100,000 complaint rate as the sales number grow. The fact that these events make news is positive in that they're unusual, and unlike the Windows world, taken for granted as expected. Lately, I've heard more news about Mac viruses lately than Windows, despite the large unbalanced ratio. As long as people continue to complain about things were Mac OS X is ahead of Windows, I'm not worried. Going forward, let's hope Apple can keep their distance in comparisons to Windows.