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To: airbryan61 who wrote (2)	11/14/2007 9:02:49 PM
From: mph	Respond to of 3

I once had a problem with an order from Gateway (computer). They left out some power cord. It became a point of personal determination for my husband to get them to send the power cord. He must have talked to 3 or 4 different people. He was promised that the cord would be sent. It never was. Yadda yadda yadda. This went on for at least two weeks. I finally decided to take a shot at the problem myself. I looked up the email address for investor relations. I composed an email recounting my husband's fruitless efforts to secure the cord, including the empty promises and overall poor service. I noted that their stock price would surely suffer once their consumers experienced their poor customer service. I vowed never to buy another Gateway product. You get the picture. Within the day, I received a return email. Within 2 days, the cord was in my hand. :-)