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Technology Stocks : Apple Inc. -- Ignore unavailable to you. Want to Upgrade?

To: clean86 who wrote (81505)	2/20/2009 1:59:19 AM
From: Doren	Respond to of 213176

clean86 & Stock Puppy thanks for the support. I was unsure if I was being unreasonable. I think if I talk to a manager we can get it worked out. I'm always polite but firmly and logically press my case.

To: clean86 who wrote (81505)	2/20/2009 3:14:10 AM
From: Cogito	Read Replies (1) \| Respond to of 213176

>>So much for superior customer support. I'd go into the Apple store and raise holy hell. You might get them to let you install Leopard on your mac from a hard drive they have it on at the Genius bar which is something I used to do when I was a Genius at Apple. Also they should supply a replacement disk for $19.95 if they force you to pay. Try pushing the issue to a supervisor or manager.<< Clean - If I understand Doren's story correctly, he has a Leopard disk from a friend. The friend must have bought the disk right when Leopard first came out, because it has a problem that only the very early Leopard disks had. So now, a year and a half after Leopard's release, you expect Apple to replace a disk that they know has already been used to install Leopard, which means that any additional installation is a violation of the license. I don't see how Apple is in the wrong here, myself. If Doren had just bought a new Leopard disk and couldn't install it, and Apple wouldn't replace the disk, then I'd think he had a case. Providing good customer service doesn't mean they have to help people violate their software licenses. - Allen