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To: Bruce Stenberg II who wrote (104)	10/27/1997 3:43:00 PM
From: unregmarket	Read Replies (1) \| Respond to of 836

Bruce - I'll register for your teammate #1. I had a similar experience with Budget Rentacar - never again !! Rick M.

To: Bruce Stenberg II who wrote (104)	10/27/1997 4:04:00 PM
From: Cornstock	Read Replies (1) \| Respond to of 836

Wow Bruce. Sounds like you had a really really really bad day. Most of us know that Best Buy is strictly bait and switch. What you need to tell them when you are going to buy something is that you want to buy the complete service contract - the best they have. They will go to the back room and pick up 10 of what you want. Then when they write up the order, tell them you don't want the contract. It works. I have done it. Their salespeople?? most of them can't read well enough to fill out an order. We should flood them with E-Mail. Got an E-Mail address????

To: Bruce Stenberg II who wrote (104)	10/27/1997 5:46:00 PM
From: freeus	Read Replies (1) \| Respond to of 836

what an awful experience. But why waste your money= go get your money back and go to some other store that has the CTX or Compaq Presario that you really wanted. You will be using it for a long time, get what you really want. Maybe you can find a compaq through the Compaq site on the internet. Freeus

To: Bruce Stenberg II who wrote (104)	10/27/1997 6:13:00 PM
From: 007	Respond to of 836

Bruce, that's awful. I hope best buy's stock took a nice hit today. My recommendation FWIW: Contact a regional office, tell them the story, and demand a full refund from the nearest store. Rip up their credit card and tell them you won't be paying it. Make it their problem and not yours. Ask them if they want their computer back. Use the letter you prepared to support your view. Eventually, you'll get to a reasonable person there who will give you a refund without the hassle of going to the other store. Don't accept store credit. They don't deserve your business. Call Dell or Gateway or go to their websites and order a higher quality notebook for the same price and have it expressed to you. Good Luck, Prophet

To: Bruce Stenberg II who wrote (104)	10/27/1997 6:57:00 PM
From: Dan A.	Respond to of 836

Bruce, I agree with Freeus, you should return it, get your money back and go somewhere else. A) They don't deserve the sale in the first place B) You didn't get the machine you really wanted C) They SUCCESSFULLY bait and switched you, counting on the fact that sheer exhaustion and frustration would make you purchase the products you didn't really want in the first place D) You spent more money than you wanted to. and most importantly F) Consider the pain in the @ss it will be getting service out of these people if the machine has problems several months from now. -Dan

To: Bruce Stenberg II who wrote (104)	10/27/1997 7:29:00 PM
From: Tummus1	Respond to of 836

Bruce Just read your letter. That's disgusting! Here is Best Buys Email address: BetsyBuy@bestbuy.com I have sent a note to them reflecting my opinion of their company and suggest that others do the same if they are as equally moved by your post. TW ... Oh I just saw that you posted the address.

To: Bruce Stenberg II who wrote (104)	10/27/1997 7:30:00 PM
From: raymond marcotte	Respond to of 836

bruce, i don't know why your message is on this thread, but you sound as if the notion of price was your obsession. so much so that you were not paying attention to the kind of sales people you were meeting at bb. i visited their computer department in 2 locations in maryland at a time when there was not anything mission critical going on for me. just like the proverbial visit to the hardware store to see what was new and the kind of sales people that were there. in moments, it was obvious they were commodity pushers and had nobody on the floor who knew anything about comuters. whatever the sales manager was getting the best markup on was what was being pushed on to niave customers. the kind who did not know enough to ask the right questions -- like relative quality, suitability to need, technical support, return policy, etc. not a good place to be asking questions unless you already knew what the right answers should be anyway. not a good place for real bargains either! you still are going about this all wrong! why should you care if anybody else buys from bb? rather you should focus on what is a much better way to go about making computer purchases, or any big purchase for that matter. don't you know any good mail order houses (like insight direct) or is there not a compusa store near you? due dilligence is your responsibility -- not the salesman's! there may be a conflict of interest between you and the salesman -- especialy if neither he nor the company has anything at stake. you really are not buying groceries. i mean you are not exactly planning to return weekly to buy another. loyalty as a customer is not their highest goal. if you had spent time perusing ads in a magazine like 'the computer shopper' you would have noticed that laptops cost more than desktops. thus there must be something wrong with a price under $1,200. for example, $2,500 is about right for a very good buy of a texas instruments (acer nowadays i think) with all of the bells and whistles you could want -- active matrix display, 2+ meg hard disk, cd rom & floppy, etc. yes, you were abused by the bb system, but you set yourself up for it too. beware of the incredible deal. it ain't there. you will end up with just what you pay for. if you still have not bought anything yet, try the 2 sources i suggested. if for nothing else, use the compusa staff to educate yourself as to the range of options and features you desire and corresponding manufactures and price ranges. thier staff is well trained and knowledgable. their sales staff value is built into the markup and availability product on site. you wasted too much effort and time trying to get bb to do it right! they will never make it, even with your best efforts. you have learned a good lesson. the cost of tuition, fortunately for you was only aggravation. just imagine what might have happened if you had actually bought that dog on your first night and it didn't work right. good luck

To: Bruce Stenberg II who wrote (104)	10/27/1997 10:35:00 PM
From: JYatsu	Respond to of 836

Bruce; What a horrible experience. I'm in Austin, home of Dell so the competition helps keep that stuff down. However I must agree that Best Buy should be avoided on weekends. As for my suggestion, see if there is a consumer assistance column in your local newspaper or better yet consumer advocate on your local TV station. Try to get them involved , the negative publicity will often move moutains. Furthermore, I'm sure there is a consumer advocate for your state, the tactic of selling a used broken computer constitutes fraud and you may be in line for treble damages(depending on state laws). And since you registered the computer across state lines involve both states. I don't know whether this helps. Hoping for a speedy resolution of your problem. Oh BTW now that you've cooled off somewhat, sit down and write down everyname you can remember, dates and times and what was said or implied. This will be important later if any trial. Best of luck. My thoughts are going out to you. JSY