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Non-Tech : Waterhouse Securities -- Ignore unavailable to you. Want to Upgrade?

To: Jyoti sharma who wrote (175)	10/28/1997 4:33:00 PM
From: margin_man	Read Replies (1) \| Respond to of 2076

My friend told me he couldn't contact the office this morning. I didn't have any problem with Web this morning. It was slow though. Web3 was better than Web4 this morning.

To: Jyoti sharma who wrote (175)	10/28/1997 4:50:00 PM
From: Thean	Respond to of 2076

Tried the local branch and I waited for about 3-4 minutes before they answered at around noon time. But I was able to log on to the webBroker, just takes longer. I was able to log onto DATEK as well. TradeDirect (phone) was busy at least half the time during the entire day. I know they had added a lot more lines but in days like today nothing is a sure thing.

To: Jyoti sharma who wrote (175)	10/28/1997 5:27:00 PM
From: Rambi	Read Replies (3) \| Respond to of 2076

Jyoti, Waterhouse cost me a great deal of money today. I attempted for several hours to reach them by either WebBroker, the local office or the 800 number. During those hours the stocks I had been watching (INTC, LU, IBM) moved dramatically upwards. I was never able to get through and I am extremely angry. The experience I had today was discount at its worst and I hope I never again suffer these feelings of frustration and helpless anger. I'm sure it happened to many small investors. I suppose I need to consider changing houses.