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Pastimes : ETRADE Sucks! -- Ignore unavailable to you. Want to Upgrade?

To: Thomas Leavitt who wrote (717)	10/30/1997 12:56:00 AM
From: DD™	Read Replies (1) \| Respond to of 3262

Here is the typical boilerplate response from ETrash, and my response to their garbage... Subject: Re: Lost connection Date: Wed, 29 Oct 1997 23:53:27 -0800 From: donni@execpc.com To: Service1 <service@etrade.com> References: 1 Service wrote: > > Dear Investor: > > Thank you for your recent email message. > > Yesterday was another extraordinary day for the securities industry > with both the New York Stock Exchange and the NADAQ stock market > experiencing their first one billion-share trading days. > > It was also a record-setting day for ETRADE customers, who executed > nearly 50,000 trades via our system. In addition to their heavy > trading activity, our customers display an insatiable appetite for > information, logging on more frequently and staying on longer than > usual in order to continually check prices and market positions. > > The phenomenal volume caused some customers to experience delays in > logging on. We understand that this situation was not unique to > ETRADE, with similar experiences reported by other line investing > services. Getting through to a traditional brokerage posed even > greater challenges. > > We apologize for any delays that may have been experiencing due to the > volume and volatility of the market and appreciate your understanding. > > Please remember that you can access your account through the web, > through TELEMASTER automated phone system or through one of our > brokers at 1-800-STOCKS1. > > If you have any additional questions or comments, please email us at > trading@etrade.com or service@etrade.com, or may call or Customer > Service Representative, Monday through Friday, 8:00am to 12:00 > midnight (Eastern Time), toll-free, at 1-800-STOCKS5 (1-800-786-2575) > > Sincerely, > > James Bren > ETRADE Customer Service Mr. Bren: Don't patronize me. Your generic, hollow appeasement is getting old and tiresome. I tried to use the phones on Monday and Tuesday, and they were busy. I was locked out from all methods of trading. ETrade is a prime target for a lawsuit from customers who like myself have lost tens/hundreds of thousands of dollars becuase they could not trade during critical times of market volatility. Answer my question. When is ETrade going to get their act together? The most important fuction of a successful business is to satisfy the customer. When are you going to listen to the customer and correct the serious problems you are having? Instead, your CEO and spokesman are running around in damage-control mode, which in this case means lying through their teeth, saying that there is no problem, that capacity is being expanded, ya da, ya da, ya da... You can't even acknowledge there is a problem...how are you going to fix it? If you don't clean-up your act, you will be receiving more press coverage such as this... wired.com In addition, you will lose more profitable customers such as myself, who are suffering mantal and physical duress becuase of the stress caused byyour inadequate service. It is no longer worth the suffering. Etrade invokes nothing but painful thoughts in my mind; not a very good product image is it? DD