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Non-Tech : WANTED Charles Schwab customers. -- Ignore unavailable to you. Want to Upgrade?

To: Larry Williams who wrote (54)	11/2/1997 12:10:00 PM
From: Joseph Beltran	Read Replies (1) \| Respond to of 69

When AOL was signing up new members but the members could not access AOL, the attorney generals stepped in and forced AOL to clean up its act.... Now we have the likes of Schwab representing to the public in its commercials that its online trading system was "built right", "built to last", "trading the way it should be", etc; doing so in order to INDUCE people to place their money in accounts with them .....People rely on those representations and then the time comes that those people want to access THEIR money but they can't.... Where are the attorney generals now???? It seems to me that this is an even more compelling situation for intervention by the attorney generals than the AOL situation... Like many others, I lost opportunities on Tuesday because I was completely shut out of the system. But I don't think we should allow this to slide...There are things we can do. We can complain to the a.g. offices in our respective states and we can also write a letter to our congress-persons insisting that they enact legislation which prohibits these brokerages from making it MANDATORY that any disputes between brokers and clients be resolved by way of arbitration. Allow the client to elect arbitration if he/she wants to arbitrate or go to court. If one is allowed to sue these brokerages in an open public forum (as opposed to arbitration) these brokerages can be held accountable for the seemingly big gap between what they say to the public (in terms of representations) and what they do... Sorry to ramble on about this but I am mad as hell because none of the brokers (especially schwab) seem to want to accept any responsibility for what happened to us on Tuesday..... regards