To: Pigboy who wrote (471 ) 11/5/1997 5:09:00 PM From: Maverick Respond to of 1629
FORMER ASCEND EXECUTIVE TAKES NEW MANAGEMENT ROLE AT Assured Access Technologies Company Ramps Up Worldwide Customer Service and Support Infrastructure In Anticipation of First Customer Ship MILPITAS, Calif., Nov. 3 /PRNewswire/ -- Assured Access Technology, Inc., an innovative developer of access switches for the Server Provider market, today announced that former Ascend executive David Schroeder has joined the company to head up its worldwide customer service and support operation. In this role, Mr. Schroeder will build an infrastructure from the ground up, ensuring the right set of tools and processes are in place to enable Assured Access to deliver exceptional service and support to its customers worldwide. Assured Access introduced the industry's first family of WAN Access Switches designed and built specifically for public data networking in September 1997. The company's products will be available for first customer shipment in December 1997. "Our business is completely focused on fulfilling the operational and business requirements of today's Internet Service Providers," said Art Klein, President and CEO of Assured Access Technologies. "We thought it was a mandate to recruit a very senior executive -- a service veteran -- who understands at every level what it takes to build and lead a world-class customer service initiative. We feel fortunate to be able to recruit an individual as highly talented and experienced as Dave Schroeder." As Vice President of Global Customer Service at Ascend Communications, Inc., Mr. Schroeder was responsible for more than 200 customer service employees in five key support centers worldwide. During his tenure there, Mr. Schroeder developed revenue-generating marketing programs and increased customer service revenue over 300% percent; selected and managed third party service providers; directed warranty and repair product inventory management, and developed efficient systems and tools for service delivery. Prior to Ascend, Mr. Schroeder was the director of technical support at Madge Networks Ltd. where he had responsibility for all service and support in the Americas, including recruiting and employee development, strategic direction, introduction and support of new products and service programs, internal technical training, and measurements and service revenue. Earlier in his career, Mr. Schroeder was the department head for all customer services at Vitalink Communications Corporation where he was responsible for worldwide customer service and technical support. He also served as a senior teleprocessing analyst at Hughes Aircraft Company, where among his responsibilities included designing and selecting various vendor equipment for the company's private wide-area network. Founded in September 1996, Assured Access Technology, Inc. develops, markets and supports WAN Access Switches to fulfill the operational and business objectives of Internet Service Providers. With an advanced architecture that is scalable to significantly more than the capacity of current access solutions, the Assured Access product family is positioned to help Service Providers increase switched and dedicated