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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?

To: Mana who wrote (5855)	11/6/1997 4:40:00 PM
From: Jack Zahran	Respond to of 16892

Chris, I just read your August experience. I'm sorry, they used the same logic with me. In addition, Jon Normile told me that they would take full responsibility for their error had they not sent me a certain e-mail that day. It turns out that they did not send me that e-mail that day but a day after after I closed the position. After showing this to them they simply kept putting me off and even froze my account so I couldn't even minimize the damage. Then three weeks latter they changed their story and said that I should have known not to believe what they post in my history file. Incredible! In the meantime they wound up making money off of their mistake by freezing my account and not letting me get out of that bad position for almost a month. I have records of their intentional jerkling me around.

To: Mana who wrote (5855)	11/6/1997 6:26:00 PM
From: Crabbe	Read Replies (2) \| Respond to of 16892

I did not at the time you reported your problem with Datek flame you, I did not say it was your fault and I indeed agreed that at that time Datek was having some serious problems. Further more I agree that Datek was at fault in your case and that it was at the very least partially at fault in the case with Jack. It would make little difference if JC and the boys ran Datek. It isn't perfect now and it wouldn't be then. Nothing in this world is perfect, least of all me. But I do try above all to be pragmatic about things, I don't demand perfection (I am not perfect) and I accept problems in trading with Datek as they are more than balanced by the things that are right. I have a choice, I can go back to a full service broker or I can accept the limitations of online brokers. I don't want my hand held, I don't want someone asking me why I want to buy that stock, I don't need someone with little time to actually develop his own opinion telling me which stock I should buy. I like to think I am a big boy and don't need a father figure to wipe my nose. It is obvious that you are capable of handling your own problems, you haven't bitched insesantly about your problem. You still do your own investing and I think were not at fault at all in your problem, I hope Datek rectified it properly if they didn't they should. Rod Dream a little