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Strategies & Market Trends : Roger's 1997 Short Picks -- Ignore unavailable to you. Want to Upgrade?

To: Roger A. Babb who wrote (6704)	11/9/1997 11:55:00 PM
From: Jon Tara	Read Replies (2) \| Respond to of 9285

Roger, I agree that Datek's customer service sucks. Their saving grace is that I have seldom needed it. I was particularly impressed with their response to recent increased market volume. I don't know anyone else who responded in the appropriate manner - quickly bringing in additional servers (which will be permanent). I suspect that their competition is still studying the situation. Datek is still, in many ways, a seat-of-the-pants technical operations, but with that comes this kind of flexibility. My guess is Peter said "we need more servers, now!", Jon said "do it", and that was that. E-Trade and Schwab probably have committees that are planning on getting on it in just a few short weeks. I was happy to find the phone being answered promptly on Friday when I called several times to ask dumb questions about my IRA transfer. It looks like they have added phone personnel.