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Technology Stocks : Silicon Graphics, Inc. (SGI) -- Ignore unavailable to you. Want to Upgrade?

To: Doug Skrypek who wrote (3514)	11/14/1997 7:01:00 PM
From: Marcelo Magnasco	Read Replies (2) \| Respond to of 14451

SGI is wide awake, or so it seems, to our complaints. Following Doug's complaint, I vented here, and then in more detail privately to Mark Dalton, Justin Banks and Alexis Cousein. All returned mail expressing concern about my comments (namely, that we see regularly in the sgi newsgroups postings by people who complain that their salespeople don't return their calls, and Doug's occurrence was by no means an anomaly). Then I got mail from my own salesperson telling me they'd come to my univ, to check in with their customer base. My salesperson, his boss, and a support programmer showed up, and told me they'd be keeping tabs much more closely on their customers, that the mean number of accounts per salesperson was being reduced by a factor of three, etc. They said they wanted feedback and appeared to mean it. Then I learned today from my friends inside SGI that the message I posted here had been thoroughly discussed in the internal SGI newsgroups... (Apparently Justin forwarded them); my friend thanked me for my comments, telling me that they helped them a lot. Wow. Things seem to be afoot. I've been buying these guys' machines for eight years now, because they are the best for my purposes. Now, I'm buying more of these guys' stock, because I think that they can successfully address the problems they have, given the response I'm seeing. 900M for breakeven? I think they can make that if they just try to sell the bloody stuff. Best, Marcelo