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Pastimes : Computer Learning -- Ignore unavailable to you. Want to Upgrade?

To: Cheeky Kid who wrote (75552)	6/4/2011 10:56:44 AM
From: Cheeky Kid	Respond to of 110581

More on Windows Volume Shadow Copy in Windows 7 and True Image 2011 on recovery of an image. Vikram: Hello, Thank you for contacting Acronis Customer Central. My name is Vikram and I will be happy to assist you. Please allow me 1-2 minutes to review your message. Vikram: Thank you for your patience. Vikram: You have recovered a system backup using Acronis True Image Home 2011, however after recovery Windows Volume Shadow Copy was turned off. Am I correct? Me: Yes Vikram: I have understood your issue, however may need to refer my resource to proceed with further information on this. Vikram: May I place this chat session on hold for 3 minutes? Me: okay, also I am using the factory CD boot CD, build is 5041 Vikram: Thank you. Vikram: Thank you for being on hold. I appreciate your patience. Me: ok Vikram: The case ID is xxxxxxxxx, for the issue you are facing. Vikram: Please let me know if you are able to restart Windows volume shadow service. Me: Yes I called Microsoft and they walked me through it to start it and set it back to automatic Me: My concern is it will happen again after a recovery Vikram: May be after the recovery this service was not initialized. Me: It was fine before I recovered Vikram: You can do it very easily after launching services and may not need to contact Microsoft. Me: I know I can turn it back on, it's easy, but I don't want to do this every time, is this a known issue with True Image? Vikram: This not the know issue. However, I will surely communicate this to our development team. Vikram: When we create a entire system backup, it creates backup with current system settings. After restoring the whole system backup it recover those system settings . I am sure it will not happen the next time. Me: If I run the new ISO, build 6857, can I still restore images created with an older build? I run from the boot CD. Vikram: Yes, you can use the latest ISO to recover images created from an older build. Me: Okay, you answered my question, thank you for your help. Vikram: You are welcome. Vikram: Is there any other issue related to our products and services that I may assist you with today? Me: No all is fine, thanks again. Vikram: You are welcome. Vikram: I thank you for contacting Acronis Customer Central and giving me a chance to assist you. In future you can also find answers to your questions in Acronis Support Knowledge base at kb.acronis.com. Have a Nice day. __________________________________ This is a known issue with True Image and Windows Volume Shadow Copy. I downloaded the latest ISO and will run that as my boot CD. See: google.ca