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Technology Stocks : Gateway (GTW) -- Ignore unavailable to you. Want to Upgrade?

To: Alan C. Zezula who wrote (4780)	11/17/1997 11:47:00 PM
From: Skeeter Bug	Read Replies (1) \| Respond to of 8002

>>My wife is the techy and has talked to technical support at all hours<< uh, not true anymore. apparently gtw customer "care" isn't open on the weekends anymore. business is BOOMING! ;-)

To: Alan C. Zezula who wrote (4780)	11/18/1997 7:43:00 AM
From: wolfdog2	Respond to of 8002

Hi Alan. As an owner of a GTW I have to reiterate that my experience with GTW service has been for the most part less than stellar. The nadir came when I called to ask if it was ok to install a browser program that I had received from AT&T since it was going to change one of the MSFT operating programs. I was told by the tech representative that he couldn't, wouldn't help me because it was a MSFT problem. But you sold me the system, I countered. No dice, you have to go to MSFT, I was told. If the tech person had said he didn't know the answer, I would have accepted that. But to send me to MSFT. Outrageous. So I sent a letter to the president of the company. A month later, in response to my letter, I got a call from another tech person asking if she could be of help. I thanked her, told her I had already solved the problem, but a new one had come up. Could she help? Yes, but she'd have to get back to me. And that's how we left it. And that was the last I ever heard from her. So, Alan, to summarize, I hear your entusiasm, but I wonder how much of a favor you are doing your mother and friends recommending that they purchase GTW computers?