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Politics : Liberalism: Do You Agree We've Had Enough of It? -- Ignore unavailable to you. Want to Upgrade?


To: joefromspringfield who wrote (110662)8/15/2011 10:06:40 AM
From: tonto3 Recommendations  Respond to of 224890
 
But he may be "harrassed" by a company that the seller must pay to collect what is owed them...Paul calls that harrassment...we call it stealing...not living up to an agreement...



To: joefromspringfield who wrote (110662)8/15/2011 10:46:09 AM
From: Paul V.  Read Replies (2) | Respond to of 224890
 
joefromspringfield, you had excellent insight. You are totally right!! Having working as a large retailer manager between working in the headquarters on one of our States Senatorial races we encountered individuals who did steal from the Store.

One specific incident jumps out reminding me of the elderly woman in her 70's who shopped at the store for 4 hours. She was stuffing merchandise in her oversized purse plus her shopping cart. When she went through the check-out-lane she only paid by credit card the small amount of merchandise in her cart. As she exited the store the security person and I caught up with her asking her if she had a receipt for the items in her purse. Her reply was no. Then we requested her to walk with us to the office while the customer service desk called the police.

The conclusion of this story was, she had $200 cash in her purse enough to pay for the $50 she had stolen. She was driving a new Electra Buick pulling a very nice travel trailer to the lake for camping. When I called the retailer headquarters the stores superior ruled that we not prosecute but notify her that in the future she would not be able to shop at the retailer stores. However, at that time there was no way to enforce that ruling at other stores if she paid in cash. The fine line in business, "What is the impact of prosecuting a person and other potential customers (family members and friends) and their potential shopping at the retailer in the future?"

In the long run the financial bottom line, "what impact will the prosecution of the alleged thief have on the business? Again, we have a moral vs a business related decision to make!!!

What decision would you make in this situation, to prosecute or not prosecute? This is just one of the calls a business has to make. Do we let the person go without prosecuting which could be considering enabling the person in future bad behavior as you indicated in credit card stealing or not!!

This was one example I used in challenging my MBA marketing students at one of our local universities. It was interesting to get the varied responses.