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To: JakeStraw who wrote (44361)9/15/2011 10:39:10 AM
From: vireya  Respond to of 78603
 
or Liberty Mutual?



To: JakeStraw who wrote (44361)9/15/2011 10:48:17 AM
From: robert b furman  Read Replies (1) | Respond to of 78603
 
*****OFF TOPIC *****

They are the "Gold Standard".

Their position is we'll pay what ever rate it takes to do the highest quality repair - but treat us like your best customer and do not discount anyone below our rate.

They are our largest customer.

All the rest want to chisel and get rate discounts below state farm.

They began this position about 5-6 years ago.

We lost Progressive as we told them they had to pay what State Farm paid.

They left and went to another shop.

After having us re repair several bad jobs - they begridgingly came back.

State Farm can only be called a straight up insurance company.They have evry few rep and everything is done electronically.They understand the business and require the best of tools to be used to confirm an additional add statement for damage that can not be seen in a very hard hit.

We had to buy a 3 dimensional arm to substantiate the extra costs of sway and swag which is not seen by the naked eye,but can be documented.This tool is a wonderful tool to help you defend yourself in the case of a liability claim for improper repairs.A copy of the car in its correct state is retained in the file as well.

Top shelf and a pleasure to do much business with.

Bob