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Politics : Formerly About Advanced Micro Devices -- Ignore unavailable to you. Want to Upgrade?

To: tejek who wrote (649330)	3/28/2012 7:14:31 PM
From: Tenchusatsu	Read Replies (1) \| Respond to of 1574888

Hey Ted, you forgot to read this part of the article: He notes that the monthly and annual airline system reports that come out of his office stem from statistics received directly from the airlines as well as an online passenger complaint form consumers can file directly to the DOT. This direct line to the DOT has been the biggest draw for airline passenger complaints, says Charlie Leocha, director of the Consumer Travel Alliance. He says the easy process is the big difference between 2010 and 2009. "You used to have to make a phone call or write a letter. But now it is quick and direct and counted. I am surprised it is not more than 25%," Leocha says. "Airline passengers are not in a good mood these days," Leocha adds. "They are hit by hidden fees when they get to the counter, packed planes in unprecedented load factors, invasive TSA security practices, poor communications between airlines and passengers. It's no wonder complaints are up (nearly) 25%."