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Technology Stocks : Discuss Year 2000 Issues -- Ignore unavailable to you. Want to Upgrade?

To: C.K. Houston who wrote (592)	12/1/1997 7:42:00 AM
From: STLMD	Read Replies (2) \| Respond to of 9818

Cheryl, Chartwell Inc. has just released its evaluation of CIS needs for utilities including y2k compliance issues. Only problem is the $969.00 needed to purchase the report. Maybe some of the thread knows utility folks so we can get a look. Subj: Chartwell Releases 2nd Edition of Customer Information... Date: 97-12-01 07:37:43 EST From: AOL News BCC: STLMOORE Chartwell Releases 2nd Edition of Customer Information Systems (CIS) Report ATLANTA, Dec. 1 /PRNewswire/ -- Chartwell Inc., a publishing and information services company serving the utilities industry worldwide, has just released The Chartwell CIS Report, 2nd Edition, 1998. Featured in this latest edition are 34 utility case studies, 42 vendor profiles, customer information system data on 125 utilities, and a detailed, in-depth market analysis of the "state of CIS" in the utility industry. The Chartwell CIS Report, 2nd Edition, is divided into four sections: -- Section I: Overview and Analysis: Find out the results of the exclusive, unbiased Chartwell survey of 125 utilities on the "state of CIS." Included are charts and graphs showing trends in system upgrades, CIS business and functional objectives, current CIS development and popular platforms, and CIS outsourcing strategies. -- Section II: Case Studies: The 2nd Edition of the Chartwell report features all-new, never before published case studies on utilities and their CIS strategies. Each case study features information on business needs and objectives, functional goals, outsourcing strategies, Year 2000 compliance, system costs and performance, and system capabilities. -- Section III: Vendor Profiles: Forty-two vendors are profiled in this important section, a resource guide for utilities looking for the right system to fit their CIS needs. Included is an easy-to-read chart with each vendor and its system features: an integrated customer information system, software application, outsourcing capability, hardware application and management consulting offerings. Complete system descriptions and contact information is provided. -- Section IV: Utility Surveys: All 125 utilities surveyed for The Chartwell Report are featured in this section. The survey information includes system capabilities and platforms used; which software, hardware and consultants were used on the CIS project; reasons for and against outsourcing; system costs, including maintenance and yearly expenditures; and what type of information customer service reps can access via the CIS. Other Chartwell products include one-of-a-kind research reports and books: The just released Competition in the Utility Industry, 3rd Edition; Chartwell New Products & Services Report; Utility Outsourcing Solutions; The Chartwell AMR Report, 1997-1998, 3rd Edition; Energy Marketing Strategies; Customer Service in the Utility Industry; and The Utility Telecommunications Report. Chartwell's newsletters -- Energy Marketing and Customer Service, Customer Communications and Metering and Utility Best Practices -- serve as monthly resource guides to keep utility executives up-to-date on the latest utility news, management practices and technology applications in addition to those found in the research reports and books. The table of contents and a sample chapter from the report can be found on the Chartwell website at chartwellinc.com. The Chartwell CIS Report, 2nd Edition, 1998 sells for $969 plus $5 domestic shipping ($25 for foreign orders). Order the report directly from Chartwell's secure website or call the publisher at: Chartwell, 1900 Emery Street, Suite 106, Atlanta, Ga. 30318; Telephone 800-432-5879 or 404-352-3030; Fax: 404-352-8016. SOURCE Chartwell Inc.