To: i-node who wrote (748374 ) 10/21/2013 3:46:36 PM From: bentway Read Replies (3) | Respond to of 1571762 Mike Allen's morning newsletter. -------------------------------------- DRIVING THE DAY - Changes to Healthcare.gov, per a senior administration official: "Making sure that consumers know they can apply by phone. ... Where it previously said 'apply now,' it now gives users options of 'apply online' or 'apply by phone.' ... The homepage now clearly says 'see plans and premiums in your area,' with a button that says 'see plans now' and links to examples of pre-tax credit prices for all available plans by zip code. ... In the center, users can easily find 'See 4 ways you can apply for coverage.' Other tabs include 'Get covered: a one-page guide,' 'Find out if you qualify for lower costs,' 'Get in-person help in your community,' and 'Call 1-800-318-2596 for information.' When users enter the Marketplace from the homepage, those in Federally Facilitated Marketplace States will have the option of clicking on 'apply online' or 'apply by phone.' Below those options, is ... 'Learn what we're doing to improve HealthCare.gov.'" --That sentence links to this HHS blog post, which set off yesterday afternoon's torrent of "tech surge" stories: "Our team is bringing in some of the best and brightest from both inside and outside government to scrub in with the team and help improve HealthCare.gov. We're also putting in place tools and processes to aggressively monitor and identify parts of HealthCare.gov where individuals are encountering errors or having difficulty using the site ... We are also defining new test processes to prevent new issues from cropping up as we improve the overall service and deploying fixes to the site during off-peak hours." goo.gl