An employee of Serco, a company with a $1.2 billion government contract to handle paper healthcare applications has some rather interesting, and believable claims.


"There are some weeks that a data entry person would not process an application. The main thing is the data entry side does not have hardly any work to do. They're told to sit at their computers and hit the refresh button no more than every 10 minutes. They're monitored, to hopefully look for an application. Their goals are to process 2 applications a month, and some people are not even able to do that. There are centers in Missouri, Kentucky, and Oklahoma. 1,800 people trying to get 1 of 30 application that pop up. Serco, gets paid for the number of people they employ. So they want us there even if we are not doing anything."

Others complain as well. The video shows online comments from an alleged former employee "This place is a JOKE! There is nothing to do - NO WORK."

Serco refused to answer questions about the news investigation.

The center for Medicare and Medicaid issued this preposterous statement: "Serco is committed to making sure federal funds are spent appropriately."

The reporter adds, "Our employee says every person who works here is happy to have a job, and wants to work hard. But frustration is mounting. Serco's contract is worth upwards of $1.2 billion."

The anonymous employee says the contract gets paid by the federal government per employee hired. Which is why it's in their interest to have a bunch of employees sitting around all day doing nothing.