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To: HerbVic who wrote (169630)	5/20/2014 2:37:31 PM
From: yofal	4 Recommendations Recommended By HerbVic JP Sullivan MGV pyslent Read Replies (1) \| Respond to of 213176

For the first time, Samsung has surpassed Apple in smartphone customer satisfaction, the American Customer Satisfaction Index reported Tuesday. Odd…they claimed the same last year too. engadget.com

To: HerbVic who wrote (169630)	5/20/2014 4:02:44 PM
From: pyslent	2 Recommendations Recommended By HerbVic MGV Read Replies (1) \| Respond to of 213176

The ACSI report on a model-by-model basis. No idea how ACSI works or whether it has any credibility. But FWIW, the high end Androids seem to please their customers as much as the high end iPhones. channelpartnersonline.com 1) Note II (85) 2) iPhone 5C (84) 3) iPhone 5S (83) 4) Galaxy S4 (82) 5) Galaxy S3 (82) 6) Note 3 (81) 7) iPhone 4S (81) 8) iPhone 5 (80) 9) iPhone 4 (77) 10) Galaxy S2 (72) From your link: Samsung's smartphone customer satisfaction score surged 7% to 81 on a 100-point scale in the latest ACSI survey. It was the first time Apple was not No. 1 in the category. Apple's score fell for the second year in a row, down 2% to 79. The five individual iPhone scores above would come out to a mathematical average of 81, which does not square with the blended score of 79 in the report you cited. I presume that not within the top 10, there is a 3GS lower on the list with a score of 69, which is what it would take to bring the iPhone average down to 79. Seems like the blended score should weigh individual model scores by unit sales/ # respondents, or should sunset models that are no longer being sold.