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To: Captain Jack who wrote (7645)12/19/1997 10:45:00 PM
From: Steve Rubakh  Respond to of 31646
 
125 sites. OK let's take 100 * $300000 = $ 30 mil deal.

Merck, Glaxo, Eli-Lilly, Pfizer, Unilever, Dupont - # of sites?

Empire State Imposes Towering Y2K Warranty

New York State has finalized a Y2K warranty which will no doubt catch
the eye-if not ire--of the IT supplier community. The language
eliminates a warranty period, allows damages beyond those required
to repair or replace a specific non-compliant product, and places the
onus on vendors to assure that the date handling capabilities of newly
introduced packages will seamlessly integrate with the customer's
existing environment.

While similar at the start to the Federal Government's standard
warranty, the New York version begins to diverge substantially by its
second sentence: "Vendor warrants that Product(s) furnished pursuant
to this Agreement shall, when used in accordance with the Product
documentation, be able to accurately process date/time data
(including, but not limited to, calculating, comparing, and sequencing)
from, into, and between the twentieth and twenty-first centuries,
and the years 1999 and 2000, including leap year calculations. Where
a purchase requires that specific Products must perform as a package
or system, this warranty shall apply to the Products as a system."

Breaches go beyond repair or replace remedies. The new warranty
notes that, "In the event of any breach of this warranty, Vendor
shall restore the Product to the same level of performance as
warranted herein, or repair or replace the Product with conforming
Product so as to minimize interruption to Authorized User's ongoing
business processes, time being of the essence, at Vendor's sole cost
and expense. This warranty does not extend to correction of Authorized
User's errors in data entry or data conversion." The language also
includes a provision which states, "Nothing in this warranty shall be
construed to limit any rights or remedies otherwise available under
this agreement." While vendors may attempt to limit their liability
to the amount paid for a particular product, the New York provision
opens the door to consequential, special or indirect damages, such as
those which might cover lost time in reprogramming, lost revenue or
other costs.

While "duration" in the standard federal warranty is limited to either
the vendor's standard performance period or 90 days, whichever is
longer, the New York language pushes the supplier's liability into
the ad infinitum. "This warranty shall survive beyond termination or
expiration of the Agreement," the New York version insists.

Language accompanying the warranty notes that a standard time
limitation "requires the agency to go immediately to Year 2000
testing in order to determine compliance within the warranty period."