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To: Gary Korn who wrote (29801)1/9/1998 9:28:00 AM
From: Glenn D. Rudolph  Respond to of 61433
 
1997 Internet Performance Wrap-Up -- How Well Did It Perform? Keynote Systems Shows All At keynote.com

Business Wire - January 09, 1998 09:15
%KEYNOTE-SYSTEMS TWX %CALIFORNIA %COMPUTERS %ELECTRONICS %COMED %INTERACTIVE %MULTIMEDIA %INTERNET %TELECOMMUNICATIONS V%BW P%BW

SAN MATEO, Calif.--(BUSINESS WIRE)--Jan. 9, 1998--Despite some unusual events that caused major slowdowns, the overall health and performance of the Internet improved during 1997, according to over 5.2 million measurements collected by Keynote Systems, the recognized authority on Internet performance. The overall performance average in 1997 was 26.19 seconds -- the average time required to access and download the home pages from 40 popular business web sites during business hours. Keynote's measurements also show dramatic fluctuations in average performance in 1997 during unusual events as well as holidays and popular vacation periods. A graph that clearly depicts these fluctuations in Internet performance during 1997 can be found at Keynote's web site at keynote.com . It shows that the worst weekly performance average of 46.29 seconds occurred in February and the best weekly average of 15.25 seconds, which was three times faster, occurred in April. During the week of Dec. 2, 1996, average performance was 41.31 seconds; during the corresponding week one year later in December, 1997, average performance had improved 33 percent to 27.75 seconds. The graph is updated weekly and published on Keynote's web site as an ongoing resource for anyone interested in a historical perspective on changing Internet performance and the overall health of the Internet. "Internet quality of service as experienced by users of popular web sites varies over time and users' geography," said Umang Gupta, Chairman and CEO of Keynote Systems. "As an offshoot of our subscription service in delivering comparative Internet performance data to our corporate customers, we're happy to provide a public service each week by using a subset of these measurements to gauge and chart the overall health of the Internet." The Internet slowed considerably -- but did not collapse, as some pundits had anticipated -- during two weeks in July when two separate construction accidents cut critical fiber-optic cabl

es carrying Internet traffic. Performance degraded again in late September and early October from massive demands on Internet bandwidth when Microsoft (NASD:MSFT) released its Internet Explorer 4.0 browser for free downloads. Performance also improved considerably during holiday periods of Thanksgiving, Christmas and New Year's, during Spring break in March and April, and during popular summer vacation time in July and August. There was also severe variation in Internet performance in 1997 based on users' geographic locations. Boston and Milwaukee were the best of 27 large metropolitan areas from which to access web sites. Page-download times in those areas were often more than four times faster than from the slowest ones, Tampa and San Diego.

Source and Availability of the Data

The index of Internet performance during 1997 is derived from over 5.2 million measurements conducted by Keynote Systems for the Keynote Business 40 Internet Performance Index, a weekly index that measures user-perceived performance of 40 popular business web sites during business hours from 27 metropolitan areas in the United States. The Index is published weekly on Keynote's web site, weekly in the print and electronic editions of InfoWorld, and monthly in the print and electronic editions of The Wall Street Journal. The Index also lists the five fastest web sites each week with their average performance and the performance of the slowest web site. Keynote maintains an updated graph of week-to-week Internet performance for the previous 13 months on its web site at keynote.com .

The Keynote Business 40 Internet Performance Index comprises 40 public web sites in six categories:


Publishing
CNET (NASD:CNWK)
CNNfn -- a subsidiary of Time Warner (NYSE:TWX)
InfoWorld Electric -- an IDG company
New York Times (NYSE:NYT)
TechWeb (NASD:CMPX)
The Wall Street Journal (NYSE:DJ)
USA Today -- a division of Gannett Co. Inc. (NYSE:GCI)
ZDNet -- Ziff-Davis, a SOFTBANK company
Search Engines and Directories
AltaVista -- a division of Digital Equipment (NYSE:DEC)
Excite (NASD:XCIT)
InfoSeek (NASD:SEEK)
Lycos (NASD:LCOS)
Yahoo (NASD:YHOO)
Business Services
Dilbert (United Media) (NASD:UNEWY)
Dun & Bradstreet (NYSE:DNB)
Federal Express (NYSE:FDX)
United Parcel Service
Financial Services
Charles Schwab (NYSE:SCH)
Fidelity
Merrill Lynch (NYSE:MER)
High Technology
3Com (NASD:COMS)
Apple Computer (NASD:AAPL)
Bay Networks (NYSE:BAY)
Cisco Systems (NASD:CSCO)
Compaq (NYSE:CPQ)
Dell (NASD:DELL)
Digital Equipment (NYSE:DEC)
Hewlett-Packard (NYSE:HWP)
IBM (NYSE:IBM)
Intel (NASD:INTC)
Lotus -- a division of IBM (NYSE:IBM)
Microsoft (NASD:MSFT)
Netscape (NASD:NSCP)
Novell (NASD:NOVL)
Oracle (NASD:ORCL)
Sun Microsystems (NASD:SUNW)
Communications
AT&T (NYSE:T)
MCI (NASD:MCIC)
Sprint (NYSE:FON)
UUNET -- subsidiary of WorldCom (NASDAQ:WCOM and WCOMP)
 About Keynote Systems

Keynote Systems is the premier supplier of Internet performance data and diagnostic services to corporations with business-critical web sites. The company markets Keynote Perspective, a global real-time service that measures, compares and assures the performance of corporate Internet sites around the world. The foundation of the service is an extensive network of software measurement agents connected to the major Internet backbones in dozens of metropolitan areas worldwide plus a sophisticated operations center for collecting and disseminating Internet performance data to customers. Keynote customers include some of the world's busiest and most successful commerce web sites and web-hosting Internet service providers -- including American Express, DIGEX, Exodus Communications, IBM Corporation, InterNex, The SABRE Group, Sun Microsystems, and Ziff-Davis -- which use the service to improve customer satisfaction and ensure competitiveness. For further information about Keynote Perspective, or to schedule a free one-week performance appraisal of a web site, visit Keynote's web site at keynote.com or contact the company at Keynote Systems Inc., Two West Fifth Avenue, San Mateo, California 94402, telephone 650/524-3000, fax 650/524-3099, email info@keynote.com

Note to Editors: Keynote and Perspective are trademarks of Keynote Systems Inc. Other trademarks are the property of their respective owners.


CONTACT: Keynote Systems
Gene Shklar, 650/524-3011
gshklar@keynote.com
or
Lindsay PR
Mary Lindsay, 408/984-7242
mlindsay@sjm.infi.net