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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Elwood P. Dowd who wrote (13688)	1/16/1998 11:06:00 AM
From: hpeace	Read Replies (1) \| Respond to of 97611

dellites..eat your heart out seriously..I don't quote these magazines whether the are good or bad. it's not scientific. News Alert from BusinessWire via Quote.com Topic: (NYSE:CPQ) Compaq Computer Corp, Quote.com News Item #5095271 Headline: Compaq Named Best Call Center of the Year; "Superior Customer Service, Awesome Technologies and the Ability to Anticipate Change" Cited ====================================================================== HOUSTON--(BUSINESS WIRE)--Jan. 16, 1998--Recognizing its progress toward becoming number one in customer satisfaction, Compaq Computer Corporation (NYSE:CPQ) today announced that it was named Call Center Magazine's Best Call Center of 1997 for its hardware support to small, medium and large businesses. Call Center Magazine, the number one magazine in the call center industry, named Compaq a winner of its annual Best Call Centers Award within the High Tech Product Support (Hardware) industry category. The magazine cited "superior customer service, awesome technologies and the ability to anticipate change" as common elements among the 15 total winners in several industry categories. "Our outstanding Call Centers are one more reason why Compaq continues to grow its leading computer market share and pull away from its competitors," said Pearse Flynn, Vice President of North American Customer Service for Compaq Computer Corporation. "We have the shortest phone wait times in the industry for customers and resellers calling our commercial call centers. We're honored that Call Center Magazine has recognized our use of innovative technology and tools in our call centers, such as a sophisticated call tracking system, to continually improve response times and customer satisfaction." In the fall of 1997, Compaq opened a new Customer Support Center in Atlanta, its first customer support center outside Houston dedicated to North American commercial customers' service and support, in order to have a "higher-touch" with its customers. Compaq will be increasing the size of the Atlanta Call Center throughout 1998 by over 100 percent. Since Compaq offers around-the-clock phone support, centralized in Houston, a second customer support center in Atlanta helps to ensure that its North American service capabilities are insulated from disruption. Compaq has also been centralizing its technical support for customers in Europe, the Middle East and Africa at a new facility in Dublin, Ireland. For the Asia/Pacific market, Compaq has a Customer Support Center in Singapore. A Compaq Customer Support Center in Tokyo supports the Japanese market.