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Technology Stocks : Compaq -- Ignore unavailable to you. Want to Upgrade?

To: Mary Remington who wrote (13731)	1/16/1998 4:49:00 PM
From: Hugh W.	Respond to of 97611

RE:CPQ Customer Services. biz.yahoo.com

To: Mary Remington who wrote (13731)	1/16/1998 5:29:00 PM
From: Chris	Read Replies (3) \| Respond to of 97611

Mary, your complaint about CPQ customer service doesn't really belong in a thread about the company's stock. Virtually all computer companies have some customer service complaints. I have owned several computers from different major mfg and they all have their quirks when it comes to customer satisfaction. There are message boards specifically for discussing your dissatisfactions about customer service. Good luck with your Micron, may it never have a problem. Chris

To: Mary Remington who wrote (13731)	1/16/1998 6:57:00 PM
From: Rick Slemmer	Read Replies (3) \| Respond to of 97611

Mary: Don't leave because of the Pollyannas on this thread; they just can't stand anyone saying anything negative about their stock. I submit that ALL factual, anecdotal, and opinionated discussion should be posted for all to see. Members of this thread should then evaluate the information on its own merits and act accordingly. Anything else is irresponsible investing. I like Compaq the company; I spent $4200 for a Compaq Portable III in 1987 that is still in great shape. In five years CPQ stock will be worth much more than it is now, and I don't think anyone on this thread will argue that. But the sad truth is that the stock is now undecided which way to go following a bear trend from 80 to 55, and there is a very real possibility that market sentiment will drive it down further, regardless of earnings, stock splits, cheerleading, and attempts by some posters to kick those of us with differing opinions off the thread. Yes, I'm short CPQ. I doubled my position at 60.50 and made over five points on the fall to 55 this week before closing out half my position. There is nothing unAmerican or wrong about making money when the stock drops in value or in trading in and out of positions. Those who think they can wish the stock higher are either naive in the market or too gutless to admit that their timing was wrong and sitting on paper losses. I'll probably get flamed for this post and/or reported to the Webmistress; the preceding paragraph applies. Good luck and have a great weekend! RS

To: Mary Remington who wrote (13731)	1/16/1998 7:10:00 PM
From: Mohan Marette	Read Replies (2) \| Respond to of 97611

Well Mary, I dunno, you tell me then,what this is all about? biz.yahoo.com

To: Mary Remington who wrote (13731)	1/16/1998 8:56:00 PM
From: Stevefoder	Read Replies (1) \| Respond to of 97611

Re: "Compaq seems to have lousy Customer Service" Mary was criticized by several members of the thread for posting her criticism of Compaq's customer service. IMO their criticism is unwarranted and more than ridiculous. I have a considerable investment in Compaq and its options. I want to hear what people have to say about their appraisal of my company - Good or Bad. THAT IS WHAT THIS THREAD IS ALL ABOUT!!! Criticism of her posting sounds like the following thought process: "We do not want to hear what she has to say. She is only a customer." Hearing about experiences of people with the products your company makes is one of the most important thing you can listen to. MARY - PLEASE CONTINUE TO SPEAK UP. You are also permitted to say nice things about Compaq and its products.

To: Mary Remington who wrote (13731)	1/16/1998 9:12:00 PM
From: jim kelley	Read Replies (1) \| Respond to of 97611

Mary, My brother in law bought a DELL laptop for his daughter and a Compaq Deskpro for his business. His daughter loves her laptop and has had no problems. He, however, has had nothing but problems getting it to work with his other office equipment. After several replacements over 5 months he decided to dump the deskpro and buy a DELL dimension. He is selling the deskpro. So your experiences with CPQ service are not isolated. I have other anecdotal stories of CPQ service as well. Nevertheless, I expect them to do well with their quarterly report on Wednesday. So do not be discouraged from posting your opinion by the bad boys. Incidently, I own some CPQ. Jim Kelley

To: Mary Remington who wrote (13731)	1/16/1998 9:28:00 PM
From: WeisbrichA	Read Replies (1) \| Respond to of 97611

Mary, We have sold Compaq since the days of the luggable marvel. Of hundreds of DeskPro et. al. deliveries, we only had a COUPLE OF DOAs. Perhaps pilot error or finger pokin in wrong places or plain ignorance of how to read on part of owner was to blame. We found that most end-users who had problems caused them themselves by omission or commission. RW

To: Mary Remington who wrote (13731)	1/16/1998 10:00:00 PM
From: RetiredNow	Respond to of 97611

Actually, Mary, I personally think that customer service has a great deal to do with a companies stock. So don't be bullied off the thread by the others. Unfortunately, I think you may have just had bad luck. I have two compaqs and the service has been just fine. My modem got blown out once by an electrical storm and I got a replacement sent to me immediately, few questions asked. Regardless of either of our experiences, this stock is poised to bust out of the 50's. Asia be damned. Good luck to you.

To: Mary Remington who wrote (13731)	1/16/1998 10:21:00 PM
From: Night Writer	Read Replies (1) \| Respond to of 97611

Mary, I had a problem with mine after I bought it two years ago. They sent a service guy during a snow storm. He left a replacement monitor, and brought the orginal back fixed two days later. A bad transistor. However, the telephone help was terrible until they figured out it was hardware. Looks like they have fixed that. NW Subj: Compaq Named Best Call Center of the Year; "Superior... Date: 98-01-16 10:39:57 EST Compaq Named Best Call Center of the Year; "Superior Customer Service, Awesome Technologies and the Ability to Anticipate Change" Cited HOUSTON--(BUSINESS WIRE)--Jan. 16, 1998--Recognizing its progress toward becoming number one in customer satisfaction, Compaq Computer Corporation (NYSE: CPQ) today announced that it was named Call Center Magazine's Best Call Center of 1997 for its hardware support to small, medium and large businesses. Call Center Magazine, the number one magazine in the call center industry, named Compaq a winner of its annual Best Call Centers Award within the High Tech Product Support (Hardware) industry category. The magazine cited "superior customer service, awesome technologies and the ability to anticipate change" as common elements among the 15 total winners in several industry categories. "Our outstanding Call Centers are one more reason why Compaq continues to grow its leading computer market share and pull away from its competitors," said Pearse Flynn, Vice President of North American Customer Service for Compaq Computer Corporation. "We have the shortest phone wait times in the industry for customers and resellers calling our commercial call centers. We're honored that Call Center Magazine has recognized our use of innovative technology and tools in our call centers, such as a sophisticated call tracking system, to continually improve response times and customer satisfaction." In the fall of 1997, Compaq opened a new Customer Support Center in Atlanta, its first customer support center outside Houston dedicated to North American commercial customers' service and support, in order to have a "higher-touch" with its customers. Compaq will be increasing the size of the Atlanta Call Center throughout 1998 by over 100 percent. Since Compaq offers around-the-clock phone support, centralized in Houston, a second customer support center in Atlanta helps to ensure that its North American service capabilities are insulated from disruption. Compaq has also been centralizing its technical support for customers in Europe, the Middle East and Africa at a new facility in Dublin, Ireland. For the Asia/Pacific market, Compaq has a Customer Support Center in Singapore. A Compaq Customer Support Center in Tokyo supports the Japanese market. Compaq Background Founded in 1982, Compaq Computer Corporation, a Fortune 100 company, is a global information technology company. Compaq is the fifth largest computer company in the world and the largest global supplier of personal computers. With worldwide sales of $20 billion in 1996, Compaq develops and markets hardware, software, solutions and services, including industry-leading enterprise computing solutions, fault- tolerant business-critical solutions, networking products, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programs and business practices. Compaq products are sold and supported in more than 100 countries through a network of authorized Compaq marketing partners. Customer support and information about Compaq and its products can be found at compaq.com or by calling 1-800-OK-COMPAQ in North America. Product information and North America reseller locations can be obtained by calling 1-800-345-1518. Compaq North America is headquartered in Houston, Texas. Its products and services are sold and supported through a network of more than 25,000 commercial and consumer marketing partners across the United States and Canada. Historical financial results have been restated to reflect the pooling of Tandem. -0- Compaq, Registered U.S. Patent and Trademark Office. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. --30--cd/bos* gk/bos CONTACT: Compaq Computer Corporation Mike Berman, 281/514-0484 mike.berman@compaq.com OR Devon Lane Communications Debra Globe, 713/622-1714 devonlncom@aol.com OR Miller/Shandwick Technologies Erin Callanan, 617-351-4131 ecallanan@miller.shandwick.com

To: Mary Remington who wrote (13731)	1/17/1998 2:48:00 AM
From: LiveWire	Read Replies (1) \| Respond to of 97611

Mary, Just curious if you knew what is going on with your friend's Compaq computer. I had a friend by one last year, and Compaq support could not figure out what was wrong. They sent a tech to his house 3 times, and replace just about everything in the computer before asking him to take it to an authorized service center. It took them about 3 days to figure the problem out. It was an outdate BIOS. He bought the computer from CompUSA. Steven

To: Mary Remington who wrote (13731)	1/18/1998 1:25:00 AM
From: Dr. David Gleitman	Read Replies (1) \| Respond to of 97611

I also share your positive sentiment with regards to Micron. I have a Micron Millenia Transport 133 mhz notebook. I couldn't be any happier with their technical support.