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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: John Stichnoth who wrote (11652)	1/18/1998 10:18:00 PM
From: aladin	Read Replies (2) \| Respond to of 77400

js, Chambers discussed this in his Comdex speech. The savings come from handling (or lack thereof), happier customers and sales people who manage accounts rather than simply process orders. But it wasn't just sales - we point out that electronicly handled case work on support leverages our people significantly (actual percentages are unknown to me - but were mentioned by Chambers). John

To: John Stichnoth who wrote (11652)	1/30/1998 11:07:00 PM
From: Zoltan!	Respond to of 77400

>><Savings are over $300,000,000.> How do you figure? What are they using it for? Best, js Sorry, I somehow forgot about replying. Looks like it's just under $300,000,000, not over. (I read somewhere that the savings will be over $300,000,000 next year.) According to the article, the $$$$ are going into R&D. The new strategy takes hold just as the staggering success and bottom-line benefits of CCO are beginning to sink in. The site, which automates product ordering and customer support activities, is on track to save the company a little less than $270 million per year in operating expenses, which in turn is being pumped back into research and development. That figure is "more than what other companies spend on R&D all year," said chief executive John Chambers. Here's the link to the link of the whole article: exchange2000.com Regards