Micron Electronics Ships SystemSoft's SystemWizard On New Sub-$1,000 PC Product Line
BusinessWire, Tuesday, January 20, 1998 at 06:21
NAMPA, Idaho--(BUSINESS WIRE)--Jan. 20, 1998--
Industry-Leading Problem Resolution Software Provides Differentiation;
Improves Usability Through Faster, Easier Technical Support
Making its first foray into the sub-$1,000 PC market, Micron
Electronics, Inc. (NASDAQ:MUEI) today announced it is including
SystemWizard(TM), the industry's most comprehensive problem-resolution
software family from SystemSoft(r) Corporation (NASDAQ:SYSF) on its
new Micron(TM) Millennia(r) Special Edition (SE) desktop PC introduced
today (see separate release).
By bundling SystemWizard on its sub-$1,000 PCs, Micron users will
be able to automatically resolve common computing problems, thereby
eliminating the time, cost and hassle of calling technical support. In
addition, SystemWizard provides fast and easy access to solutions
regarding set-up and usage issues, particularly those encountered by
first time or novice users.
"Realizing that the emergence of the sub-$1,000 PC opens the door
for first-time users, Micron Electronics is relying on SystemSoft's
SystemWizard to help our customers improve their overall PC usage
experience," said Micron Electronics Vice President of Desktops
Jeffrey K. Moeser. "By automatically diagnosing and resolving
thousands of common computing problems, SystemWizard gives Micron PCs
a level of differentiation and a competitive advantage. SystemWizard
also helps Micron customers address a primary concern when purchasing
new PCs: fast and easy technical support."
"As our OEM partners move into the sub-$1,000 PC category,
SystemWizard plays an increasingly critical role in helping OEMs
reduce support costs and increase user satisfaction -- key elements
for successfully competing in this market," said Robert F. Angelo,
chairman and chief executive officer of SystemSoft. "Micron's decision
to bundle SystemWizard on its new PCs speaks volumes about the
customer satisfaction and reduced support cost benefits that
SystemWizard provides."
Since February 1997, Micron has shipped SystemWizard as a
standard on its Micron's Millennia MME and Home MPC(TM) product lines,
and recently expanded this agreement to include SystemWizard on
several additional desktop platforms.
Demonstrating the value that SystemWizard provides, last summer,
Micron announced results of an independent customer survey, which
showed measurable improvements in Micron's customer satisfaction and
technical support call volume and usability. The survey revealed that
a majority of Micron customers used SystemWizard to solve their PC
problem without calling Micron technical support, and that overall,
Micron users independently achieved a problem-resolution success rate
of more than 70 percent with SystemWizard. The survey also revealed
that 84 percent of Micron customers preferred a PC with SystemWizard
pre-installed.
About SystemWizard
SystemWizard is an intelligent software application that
simplifies PC usage by automatically identifying, diagnosing and
resolving thousands of common computing problems, often eliminating a
need for technical support calls. If a call to technical support is
required, SystemWizard can significantly improve the user's experience
by allowing the technician to examine the system and talk to the user
simultaneously over a single telephone line. SystemWizard requires
virtually no interaction by the end-user, and ultimately allows for
more time spent working and less time making expensive, time-consuming
customer support calls.
About SystemSoft
SystemSoft is a leading worldwide provider of system-level,
connectivity and problem-resolution software. Founded in 1990, the
company reported annual revenue of $39.7 million in its 1997 fiscal
year. SystemSoft licenses its products primarily to Original Equipment
Manufacturers (OEMs), including Acer, Apple Computer, AST Computer,
Compaq, Digital Equipment Corporation, Gateway 2000, Hewlett-Packard,
Hitachi, IBM, Intel, Micron Electronics, Microsoft, Motorola, NEC,
Packard Bell, Sykes Enterprises, Inc. and Toshiba. Information on
SystemSoft products and services is available on the World Wide Web at
systemsoft.com .
About Micron Electronics, Inc.
Micron Electronics, Inc., and its subsidiaries manufacture
electronic products and provide services for a wide range of computing
and digital applications. The Company develops, markets, manufactures
and supports PC systems for consumer, business, government and
educational use. In addition, Micron Custom Manufacturing Services,
Inc., a subsidiary of Micron Electronics, Inc., provides custom
contract manufacturing services to original equipment manufacturers.
SpecTek, a division of Micron Electronics, Inc., processes and markets
reduced specification memory components under the SpecTek(TM) brand
name. Micron Electronics, Inc., common stock trades on the NASDAQ
Stock Market under the symbol MUEI. The Company is majority owned by
Micron Technology, Inc. Product information is available by calling
1-800-776-4518 or via the company's home page on the Internet at
www.micronpc.com .
SystemWizard is a trademark and SystemSoft is a registered
trademark of SystemSoft Corp. Millennia is a registered trademark and
Home MPC and SpecTek are trademarks of Micron Electronics, Inc. Other
product names used in this publication are for identification purposes
only and may be trademarks of their respective companies.
CONTACT: SystemSoft
Melissa Crowe/Marie Presti, 508/651-0088
or
Copithorne & Bellows
Sara Buda/Tim Hurley, 617/450-4300
or
Micron Electronics
Denise Smith, 208/898-3900
KEYWORD: IDAHO
INDUSTRY KEYWORD: COMED COMPUTERS/ELECTRONICS
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Companies or Securities discussed in this article:
Symbol
Name
NASDAQ:MUEI
Micron Electronics Inc
NASDAQ:SYSF
Systemsoft Corp |
