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To: nommedeguerre who wrote (16499)1/21/1998 1:44:00 PM
From: Justin Banks  Respond to of 24154
 
Norm -

Empty threat if ever I heard one. Somehow I believe at $2.95/minute plus toll charges, Microsoft will always find the time to put you on hold while they guide you through another lesson in Total Cost of Ownership sans Support.

You're probably right ;) Still, their (MSFT's) attitute and the mere presence of the threat amount to coercive and unethical practices.

-justinb