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Technology Stocks : Comverse Technology -- Ignore unavailable to you. Want to Upgrade?

To: Mark Ambrose who wrote (370)	2/4/1998 9:12:00 AM
From: JakeStraw	Respond to of 1331

Comverse Information Systems Introduces Second Generation Call Center Quality Monitoring System - Mentor 2.0 WOODBURY, N.Y.--(BUSINESS WIRE)--Feb. 4, 1998--Comverse Information Systems Corp. (CIS), a wholly-owned subsidiary of Comverse Technology Inc. (NASDAQ: CMVT - news), has announced Version 2.0 of the Mentor(TM) Quality Monitoring System for call centers. Mentor is a quality monitoring and agent training solution designed to enhance the performance and efficiency of call center agents while delivering quality services to their customers resulting in increased revenue, reduction of the prospect-to-sale cycle time, increased customer retention and reduced sales, marketing and service costs. Mentor allows the call center supervisor to effectively monitor calls and to quickly provide agents with training and evaluation feedback. These calls are used to assess agent skills and to apply improved methods of customer service. Mentor 2.0, available in the first quarter of 1998, is Comverse's second generation tool in this critical market. In this major release, Mentor offers: Automated voice and screen capture of agents' transactions Synchronized playback of both voice and screen information Simultaneous playback to multiple supervisor stations through the system's client/server architecture Integration with leading workforce management systems Integration with leading switch vendors including: Aspect, Lucent, Nortel, and Siemens CTI (Computer Telephony Integration) support to allow agent free seating, and capture of DNIS, ANI and other call related data. ''We are very excited about this opportunity to deliver an exceptional quality management tool to the call center marketplace,'' said Dan Bodner, president and CEO of Comverse Information Systems. ''Call Centers have been looking for a solution which can provide all of these capabilities in a single system. We believe we are the first quality monitoring solutions provider to accomplish this goal.'' Other products in Comverse's Ultra(TM) Series family of recording and monitoring solutions include: UltraNet(TM) -- a client/server based digital recording system, offering call search and retrieval capabilities, agent freeseating, trunk side recording, and storage redundancy. Utilizing Computer Telephony Integration, UltraNet creates a powerful genre of multimedia call center capabilities. Verify(TM) -- a selective recording system, capturing key transactions for call center transaction verification applications. Critical calls or portions of calls are automatically captured using interface links to scripting systems. Verifiers can rapidly review transactions based on campaign, telemarketer, customer ID, or call number. SafeNet(TM) -- a compact recording system utilized primarily in applications for smaller call centers where a comprehensive recording capability is required. Comverse Information Systems, a Woodbury, New York based corporation, is a leader in providing packaged call center solutions. The company's ULTRA Series provides solutions in over fifteen (15) industry segments, including customer service call centers, inbound and outbound telemarketing centers, financial institutions, public safety, and trading floors. Contact: Product Information Comverse Information Systems Lyndalee Maronna, 516/677-7400 lyndalee_maronna@comverse.com or Investor Relations Comverse Technology, Inc. Paul Baker, 516/677-7226 paul_baker@comverse.com