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Non-Tech : Any info about Iomega (IOM)? -- Ignore unavailable to you. Want to Upgrade?

To: Milt Best who wrote (46294)	1/29/1998 11:45:00 PM
From: jwk	Read Replies (1) \| Respond to of 58324

>> I think you picked the only good post from the links mentioned in the article. << maybe I did, maybe I didn't....question is, is the post accurate? If you have a problem, call the free number, have a warranty, do you get a polite human voice on the other end who ships you a new drive asap? If there is a bad batch out there, I would hope IOM addresses the issue. As far as being out of warranty and s.o.l., again.... please inform me of any tech companies who freely replace their products irregardless of time or circumstances, and I know I would not want to invest in them. Product quality and company response to problems are of great importance, but as Allen, Gary, and others have pointed out in recent posts.... on-line news groups do not necessarily tell the whole story accurately.

To: Milt Best who wrote (46294)	1/30/1998 12:57:00 AM
From: Brendan2012	Respond to of 58324

>>What about the price Iomega charges to replace out of warranty<< Don't all companies charge to repair out of warranty devices? Brendan

To: Milt Best who wrote (46294)	1/30/1998 10:47:00 AM
From: Cogito	Read Replies (2) \| Respond to of 58324

>>What about the price Iomega charges to replace out of warranty drives? What about the price Iomega charges to recover data on a bad zip disk? I think you picked the only good post from the links mentioned in the article.<< Milt - I've seen those newsgroups, and this is not the only positive mention. Of course, people who are completely satisfied have no reason to even try to find these newsgroups in the first place. As has already been pointed out, once the drive is out of warranty Iomega is under no obligation at all. To their credit, they will try to help the user out anyway, although of course there is a cost. As for recovering data, how much does Western Digital, Quantum, or Seagate charge for recovering data lost on a hard drive? Do they even offer the service? Iomega will replace defective Zip disks for free at any time, as long as the disk hasn't been abused. That's all they are obligated or should be expected to do. One last point. These newsgroups have been known to readers of this thread for more than a year. You're not telling us anything we don't know. SyQuest doesn't have their own newsgroup, because their sales don't warrant it. But if you like, I could find you the links for the subgroups under PC and Mac Hardware where you will find messages from people who are just as dissatisfied with their SyQuest drives. - Allen