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To: Doug Fowler who wrote (16880)1/30/1998 9:47:00 AM
From: nommedeguerre  Respond to of 24154
 
Doug,

>>I signed up for MSN Internet Service a little more than a year ago
>>I signed up with them because they had just announced they were going to unlimited-use for $19.95
>>Well, about three months later, I received a bill for $450. I was being charged $2.50 an hour.
>>I ended up settling with them for $150, but I still feel I got screwed.
>>The arrogance at Microsoft is amazing.

Apparently the uniformity of the Windows Experience is now cross-platform and extends to all departments at Microsoft. With the ever volatile and defensive Quan working there, its hard to imagine such arrogant treatment of a customer. You didn't at any time use the 'N' word did you?

Take it easy,

Norm



To: Doug Fowler who wrote (16880)1/30/1998 10:46:00 AM
From: Daniel Schuh  Read Replies (2) | Respond to of 24154
 
The arrogance at Microsoft is amazing.

And that's why we love them so. Despite all my "rants", I try to give Microsoft credit, and I've certainly never badmouthed it as an investment. But institutional arrogance seems to be sort of de riguer there. It even got to old Fred Moody after awhile. Then, when the PR tide goes against them, we get the "poor aggrieved Microsofty" posture. Nobody likes them, everybody hates them, guess they'll go eat worms. The long-term Microserfs can certainly afford a lot of worms at this point, and I don't begrudge them that. Anyway, Bill just has to go on Barbara Walters and make everybody feel warm and cozy again.

I don't know, either they have this secret PsyOps department to drive everybody crazy, or the Economist was right and they're like the Moonies. Who will deprogram Microsoft? Or are we doomed to all be programmed by them? Another example of the duality of man, I guess.

Cheers, Dan.