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Non-Tech : Trading with Castle Online -- Ignore unavailable to you. Want to Upgrade?

To: Paul darby who wrote (71)	2/4/1998 6:19:00 PM
From: Pullin-GS	Read Replies (3) \| Respond to of 186

I understand the problems of trading w/out real time data. So you do acknowledge my points made. >I also know that all "missed" trades are the ones > you shoulda, coulda, woulda, made a quick 70%. > Just like the proverbial "one that got away". > I saw TEAL go from 1 to 1 7/8 as it happened. > (It took about 15 minutes that day) What a coincidence....that being the trade I was talking about...so you do have record of me attempting at the low (within 1/16th before it went vertical). Thanks for the verification, being that I havn't mentioned TEAL before. >Does that mean I missed the trade too? If you trade with Castle, I guess you missed the boat along with the rest of us. :-( Being that you work for them, I expect that this was indeed the case. BTW...when you see a small no-name company partner with anything that has to do with MSFT (TEAL news), there is no "could've, would've, should've".....it is a no brainer trade, requiring fast executions, and realtime data. The end trade is a high probability of a high flying return. Sorry you missed it...may I suggest another broker? Etrade seemed to be working better than castle that day. Yuk! >It's very easy to pick tops and bottoms of >trades and calculate what you could have made >after they happen. Your point? I would have been happy with 1/4 point. And I would have gotten it. >I could have turned a quick 70% myself. I know how you feel....I had to settle for 1/16th on the trade using E-Trade. It's a shame that the tools I needed for trading at the time where down. I hate trading with a handicap.;-) >If only I hit the button! *Sigh* What a patronizing statement. Are you always this rude to your customers? >Just for the record, are you sure you called in >a trade with Castle? Maybe you are confusing >that day with your account at E-Trade? Nope...for whatever reason you guys where down, I was'nt about to chance that your brokers could'nt make the trade due to the same problem. I used ETrade while castle was down, as I said before. A little word of advice. You may want to show your customers a little more respect, especially in an open forum. Remember you are representing Castle Online. When you went on and on with sarcastic statements such as "if only I had hit the button", or could've/should've/would've, and asking when was the last time I had a 70% play, etc, it really does not reflect well on the people who you work for. I hope you don't loose your job over it. Don't laugh...I've seen less cause employment terminations when customer relations is what it is all about. The bottom line is is that I received really crappy performance from Castle Online during Monday and Tuesday. I needed to hear an explanation as to why that may be happening, and what is being done to correct the issue at hand. The last thing I needed was a pep talk on a dream trade that could have never happened even if Castle was up. The last thing I needed as well was a sassy sales-rep from Castle questioning my integrity. If you must know, the last time I made a 70% kill on a trade has been some time....since the Fall of 97 I believe. It was a gold stock called IPMCF...a short. But what does that have to do with the problem at hand. Nothing. You may want to work on those personal skills....it's healthy for maintaining a good working relationship with your valued customers, since it is we who pay your bills. ;-) I am dissapointed in Mr. Darby's reply. For the record....To the many others who have been reading this exchange between myself and Mr. Darby: I have had problems with castle from time to time, as I have had with other online brokers in the past. Monday and Tuesday are not the norm. I must also add that Mr. Darby's attention to the problem is not the typical response from Castle. I hope that it is an isolated instance, and will not become a trend. I for one do not enjoy playing the whipping-boy, when I know that I have presented my side honestly and with constraint.