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Strategies & Market Trends : ajtj's Post-Lobotomy Market Charts and Thoughts -- Ignore unavailable to you. Want to Upgrade?

To: Sun Tzu who wrote (32020)

7/29/2021 9:16:43 PM

From: robert b furman

1 Recommendation

Recommended By
Jacob Snyder

Respond to of 97642

Hi Sun,

I'm sure that is the sauce on this guy.

I'm just not a bitcher, I just take my business elsewhere.

Life is to short to choose to get ugly.

Move on folks, nothing to see here.

When running a dealership, perhaps one of the most competitive industries around, I always told and led by example that superior service to the customer is what builds loyalty to our company.

I ate worked and slept that belief.

When a customer called me with a problem, I thanked them for letting me know. It was far better than you never doing business with us again.

Big high end Dealer in Dallas wrote a book about customer service.

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Carl Sewell
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Paul B. Brown
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Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer Paperback – November 19, 2002

by Carl Sewell (Author), Paul B. Brown (Author)

4.7 out of 5 stars 326 ratings

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One of his quotes that really impacted me and I'll never forget was: Don't build your business to protect it from the 5 % that will screw you. Build it to give great service for the 95%, and let the 5% that are sharpies think they got away with something.