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To: Roger Bass who wrote (1318)	2/6/1998 1:45:00 AM
From: kjs	Respond to of 29970

The content can be a factor in making a better user experience, but isn't the user experience already hands down better than anything else with the benefit of very high speed access. as has been the experience of many isp's lately (and the main reason why i cancelled my last one: jps.net), the most important factor to users is being able to connect and not suffering from network lag. As long as @home can maintain this, the customized content is a unnecessary frill. The content offered right now is fine, especially for the novice user, but I really believe that the content can be handled fine by a partnered 3rd party who specializes in that type of service. @home should concentrate their resources on a controlled rollout and expanding the user base. especially with the buzz of adsl lately, @home needs to firmly establish schedules for rollout in new areas. One of the hesitations I had before I got @home last week was, "hmmm... maybe i should wait for adsl if microsoft and etc. are behind this." i did some research and realized this wasn't a logical time frame for me to wait. but the potential customer on the fringe will not realize this is and is happy to wait for this technology. It just means losing possible revenues. oh yeah, does anyone from @home read this thread? You are responding to this message from Roger Bass on Feb 5 1998 10:16AM EST Kjs, I agree with you about the marketing model. I'm not so sure I share your view on the content/ services side. I would note that making the service compelling to the wider market will require more than just 'faster internet access'. Given the economics, the cable cos will need more than just the internet speed fiends to justify this. Creating a compelling user experience that truly leverages the bandwidth will require new types of content, and @Home have more of an interest than anyone else in getting TV-quality streaming video integrated into the standard web experience.