Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Strategies & Market Trends : ajtj's Post-Lobotomy Market Charts and Thoughts -- Ignore unavailable to you. Want to Upgrade?

To: robert b furman who wrote (46346)	12/10/2021 10:50:29 AM
From: ajtj99	Respond to of 96765

Thank you, Robert. I found a lot of the people who did not take care of customers almost viewed it as a class struggle. They were upper class, and why would they care about the lower class dregs? Their relationship ended when they got the money for the product in their minds. People often look for excuses to not take care of customers. Policy, not my job, it's past the date, etc. They should do the opposite. Few get that. AAPL comes to mind as one that is close to doing that. I am impressed by how you ran the dealership service. That's rare even these days. I know a Mercedes dealer that will give you 25% off all of your service if you haggle. Why would that even be possible? Well, they just want to maximize how much they extract from customers who may not know what that service is worth.

To: robert b furman who wrote (46346)	12/10/2021 11:06:26 AM
From: ajtj99	1 Recommendation Recommended By Lou Weed Read Replies (1) \| Respond to of 96765

Another thing I did when I dealt with customers was to make sure the products they wanted to buy were the right ones for their business. If they wanted something I knew would not sell for them or was a poor selling item, I would tell them straight up that they didn't want that, it won't sell for you. I had such a hard time with outside sales reps because they would not do this for customers of ours. They just wanted the commission and didn't care what happened to the product after it was sold. I cared. If we sold something that was not a good fit for the customer, they'd be stuck with that product. It hurt my reputation and tarnished our relationship. I wanted things that would sell in the hands of them, not things they'd be stuck with. It's simple math. If it sells, it turns, and you turn that money into more sales. If it doesn't sell, the velocity of the money is zero. It got to the point where some national chain store buyers would just let me choose which items would be in their lines. I would select my items and the ones from competitors that would optimize the returns on the program while giving the best selection for their targeted customer. I don't know of a situation where anyone else did this for an entire chain store department. It happened with me all the time.