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Strategies & Market Trends : Level II Trading -- Ignore unavailable to you. Want to Upgrade?

To: Edward Ip who wrote (100)	2/7/1998 8:05:00 AM
From: TraderRick	Read Replies (1) \| Respond to of 1086

Well so far I am very pleased with AT financials software products.. Like I have said in previous posts I had used the Web Street "Level II" service so this is like moving to a Lear jet from a hang glider. Web street needed Netscape to run properly and I was having to reboot my computer sometimes 2 times a day because of lockups. I run NT on a P II 300 and did not expect to have those kind of problems. With AT financial I don't have Netscape open, I use IE and went the whole first week with only one problem, a modem disconnect and that could have been any number of things and probably wasn't their or my computers fault. AT is VERY quick to blame your ISP for any little thing. I had a L II screen open on a stock Fri and all of a sudden the bid and ask columns went blank and all volumes went to zero. I had another L II screen open on another stock and it was working fine. I called their tech support (non-800 number) and his first response was that my ISP must be having problems. After explaining that my other L II screen was updating he looked into the problem and then agreed that his showed the same thing. My guess was that the trading was halted on the stock but he wasn't very knowledgeable about it. There was another stock that in their volume column showed 92K shares sold but all my other quotes showed 800K+ shares sold. In their time and sales information there was 1 block of over 400K shares sold so the 92K was way off. Again I called their tech support at my expense and he had no answer, most of the shares had sold before opening so I don't know if that could have affected that particular stock. (others that sell a bunch before the bell seemed correct). However the software seems very stable, well executed, easy to use and customize. I called the trading branch they offer and got an answering machine. Their rep called me back later that day but it bothered me a little that I couldn't talk to a person right then. I don't know if they have a separate customer service line that's manned when the marked is open but the trading side seems like it's not that big, maybe an advantage? I was trading with Datek and it's gotten too big, but it wasn't the speed at which the order was entered or received, it's the executions with Island that killed me. Does anyone have any experience with AT's trading division? TraderRick