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Technology Stocks : COMS & the Ghost of USRX w/ other STUFF -- Ignore unavailable to you. Want to Upgrade?

To: Moonray who wrote (12704)	2/12/1998 12:09:00 AM
From: jhild	Respond to of 22053

Interesting story about the perils of complaining. Though it's not like it's a clear cut case. Read what the bombed site was into. Write a Complaint, Get Emailbombed Janelle Brown 5:40pm 9.Feb.98.PST Solid Oak is under fire from a woman who says the maker of Cybersitter Web filtering software launched an email attack against her after she sent it a critical message. Company officials deny sending Sarah Salls an emailbomb, but say she belongs to a group that has targeted the firm and was asking for trouble. Sarah Salls, a 27-year-old Web designer, says she sent four emails to Solid Oak last Wednesday accusing the company of carrying out censorship through its filtering software. After the email was rejected by several Solid Oak email accounts - including support, feedback, and CEO Brian Milburn's personal account, Salls says, she was emailbombed on Thursday. She says her account received more than 800 emails from support@solidoak.com, quoting her letter with the subject line "re: your crap" and a message "Do not send us any more e-mail!" --- In a semantic twist, Solid Oak also argues that the 400 emails it admits to sending don't constitute an emailbomb; and when asked to elucidate the difference between an emailbomb and 400 emails, company spokesperson Marc Kanter said, "a mailbomb would be an anonymous posting when everything would happen at once, this was 400 individual email replies from unique IP addresses." --- Also their service policy for another group Peacefire has an interesting viewpoint: The average Peacefire member is 15 years old and, Milburn said, since kids aren't Solid Oak's customers, their complaints just don't count. "They aren't of an age that they can make a wise decision about things like that; they're also at the age where they're hackers, and things like that," Milburn said. wired.com