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Non-Tech : Waterhouse Securities -- Ignore unavailable to you. Want to Upgrade?

To: DRL who wrote (292)	2/14/1998 3:00:00 PM
From: k.p. chen	Read Replies (1) \| Respond to of 2076

Just found this thread. I am amazed that no one is complaining about their slow (or should I say the slowest) Webroker. Too many graphics, even on the quote page. And freezes your screen all the time. I have been using it since the very beginning, and it's getting worse lately, even though they added more servers. My machine is the fastest pentium, and right on the internet, yet everytime it touches Waterhouse, it crawls! Stupid idiots designed the web page for them. One time it took them 15 minutes to execute my market order(just a month ago). I am very frustrated after being a customer of Waterhouse for 7 years, and am in the process of moving my business somewhere else.

To: DRL who wrote (292)	2/14/1998 5:42:00 PM
From: Thean	Read Replies (1) \| Respond to of 2076

DRL, yes you still need to call to cover shorts, no email allowed, but should be able to on computer soon, we are told. Forget it. They will never improve their webBroker. The local branch manager knows me by now for all the feedbacks I have been giving him about the ways to improve webBroker for the last 7 months. He just kept giving excuses and said they are working on it. Ya, give me a break. Net, webBroker is extremely poor for daytrade, but good for placing trade at night or morning before market opens. I have a Datek account and it is great for daytrade. But Datek doesn't allow stops for NYSE/ASE stocks. No BB stocks either. But they are beginning to offer more services like checkwriting. I've been an account holder since 1990. I have three accounts with them and is thinking about having two more (educational IRA) with them. I like them more for their overall service (including live broker and touchtone telephone access and able to speak or even walk into the local branch to settle complaints). There are lots of room for further improvement for all of the current electronic brokers, IMO.