Subj:	 RE: Dallas TV program
Date:	97-12-04 13:17:26 EST
From:	GuffeyS@atct.com (Guffey, Scott (Irving))
To:	Phlailers@AOL.com

Phil -

I believe that 400% attrition rate is the industry average.  We do not
comment on ATC specific attrition (for competitive reasons) except to
say that it is below the industry average.  As indicated in our Nov. 12
conference call, there has been real growth in people manning the phones
"on the order of 500 over the last six months".  I don't mind you
posting this reply but make sure the original questions accompany it.
Also, I appreciate your kind words in your P.S. but please let me
clarify that I have not posted directly to any of the investor message
boards as it would be inappropriate.  I do appreciate your continued
interest and well-thought-out questions and comments.

Best Regards,

Scott Guffey

	----------
	From:  Phlailers@aol.com[SMTP:Phlailers@aol.com]
	Sent:  Thursday, December 04, 1997 8:08 AM
	To:  FergusH@atct.com
	Cc:  GuffeyS@atct.com
	Subject:  Dallas TV program

	Hello Holly,

	Thank you for letting me view the videotape. I am returning it
today by
	Priority Mail. I didn't realize that it was your personal
property. I'm
	pleased that you would trust me with it.

	Now come the inevitable questions. A copy of this e-mail is
going to Scott
	Guffey. I wasn't sure which of you would rather address these.

	From the 10-K's for 6/30/96 and 6/30/97 comes the following
information:
	                    9/12/97                  8/31/96
	                    ----------                   -----------
	Teleservice      2,711 agents         3,225  agents

	So, let's say for the purposes of discussion that you average
3,000 employees
	manning the phones. I read in one of your posts that the
attrition rate is
	annualized at 400%. That would mean that ATC needs to hire
12,000 employees
	annually to cover attrition.

	At first glance, that would imply an average of 1,000 employees
added each
	month to account for attrition. However, you cautioned me that
the holidays
	are a time when you lose more employees than normal. So, adding
1,400
	employees in November and 1,200 employees in December could be
just to
	account for attrition. Am I mistaken? Is there any real growth
in people
	manning the phones? Are you able to quantify it for me? If you
can, do you
	have any objection to my posting your response?

	Thanks,

	Phil Jones

	PS. I want to say that I'm very pleased that both you and Scott
take time to
	not only read the on-line threads and message boards, but to
post on them as
	well. I think that this can only be good for the company's
relations with
	investors.