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Non-Tech : MB TRADING -- Ignore unavailable to you. Want to Upgrade?

To: funk who wrote (1)	3/20/1998 10:06:00 AM
From: Earl Risch	Read Replies (1) \| Respond to of 7382

Funk: Do you trade using MB Trading exclusively, or do you also use another data feed? I ask because I have recently subscribed to MBT and still don't feel I have enough info to day trade. Maybe it's just because I am unfamiliar with the software? Thanks for any info. ER

To: funk who wrote (1)	2/3/1999 10:11:00 PM
From: whuffo	Read Replies (3) \| Respond to of 7382

MBT cares: Just received this email. I bet there isn't another broker out there that provides as much customer service and compassion for there clients. First and foremost please allow us to extend our apologies to many of you with quote problems. We know that stock trading is difficult enough with out having to be hindered with less than 100% efficiency from your broker. We appreciate this opportunity to allow us to let you know what is being done to alleviate any problems. First let us assure you that not only are the necessary upgrades underway which includes 2 new T3's with the first expected to be in within seven days but also the addition of two more high speed CISCO routers and 10 Quote servers. Our main and unexpected delays were due to Ameritech's failure to deliver our new OC-12. This high performance interface, once installed, will give us what is know commonly as a "self-healing" channel. In English that is a system that is free from the outages and failures of standard high bandwidth circuits. Additionally, we have reduced the load on our existing servers by approximately 25%. This will result in more availability of the CPU's for delivering data and order processing. It will also relieve the pressure on our internet routers by the same percent. Note: If you do experience problems or suspect some delay in your quotes, please reduce your MBTrader screen resources (number of Level 2 Windows, Charts, etc) to a minimal comfortable level. Many of the busier screens do place extreme draws on resources and bandwidth. We have also stopped the activation of New Accounts until our new equipment is installed. We would like to compensate you for any inconvenience our equipment upgrade may cause you and "At a minimum we will be crediting you back 50% of this months data fee at the end of the month". We expect our upgrades to be completed within 4 weeks but we will revisit this credit amount based on the completion of equipment upgrades. We reserve the right to increase the credit based on our inability to deliver you the service you have come to expect. Within 2 weeks we will also be offering Dow Jones Broadtape News Service. We will be offering all of you (our existing clients) a free month of the service compliments of MB Trading. Thank you for your patience during this frustrating time. We hope that you will continue to allow us to serve your brokerage needs for many years to come. Great Trading! MB Trading