To: Spekulatius who wrote (76615 ) 11/30/2024 2:29:33 PM From: bruwin Read Replies (1) | Respond to "Going into the huge Kohls stores and standing in the line at the counter that also works as a register is just not convenient" I would suggest that the "Inconvenience" factor comes into play when they are not enough Pay-tills. And if there are more than enough Tills for those times when the customer load is heavy, then there are not enough Till operators to man the Tills. And THAT"S where:- (1) GOOD, HANDS-ON, EXPERIENCED Store Managers come into play, who must be OUT ON THE FLOOR (not sitting in their office watching TV or drinking too much coffee) keeping an eye on where staff are MOST and BEST NEEDED, and such a Manager will need several experienced sub-managers to add to the required supervision, (2) GOOD, ADEQUATE Staff Training so that as many members of the staff on duty CAN FILL SEVERAL ROLES, i.e. they can (a) pack shelves so that they are adequately stocked and well presented, (b) they can man Tills during those several hours when customer traffic is high. At the end of the day Large stores will have far more stock, and far more variety of stock to choose from. Therefore they have far more advantage of being a "ONE-STOP-SHOP" for their customers, as long as the shopping experience is a pleasant one. Another important factor contributing to a well run store is STOCK CONTROL AND ORDERING OF STOCK. There's nothing more frustrating than to not find items that are usually sold at a store, which means they very likely have to schlep off to another store to find it, and thereby Wasting Time. If a customer wants an item that a Store usually has and there is not stock of that item then that is LOST REVENUE ...... "You can't make money if you don't have stock". In my opinion the BAR CODE is one of the Greatest Store "Inventions" ever. When a stock item arrives its CODE is read. When that stock item is sold via the Till, its CODE is read and the store's stock of that item reduces by ONE.
