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To: Benny Baga who wrote (1907)2/24/1998 5:04:00 AM
From: Roger Bass  Respond to of 8545
 
Benny, the comments from Mincy@Yahoo are mostly correct.

The difficulty for banks in creating differentiation is less true now than it was. Now, the *bank's* internet pages are becoming increasingly part of the experience of banking within Quicken. And a Quicken-online-banking customer is likely to use the bank's internet service as well. Quicken / OFX service is then just one component of a bank's online offering, and even there, bank's can differentiate themselves through being faster to market with new service offerings, better integration, clever pricing, better leverage of cross-sell and personalised marketing opportunities etc etc.

Integrion's charter was never (to the best of my knowledge) to create replacement front-ends, though NationsBank and Royal Trust (who bought MYM), may have had this as a glimmer in their eye. The main focus was on the back-end service business (ISC/CheckFree) in a business environment where it looked like Microsoft might control all that.

I agree that banks have a general concern about the scope of Microsoft's ambition. However, in a (broadly) open standards environment, where banks can choose their service provider and customers can choose their front-end, the risk is reduced. (Open standards can become less open though if one player becomes dominant in multiple links of the chain).