To: Gary Korn who wrote (1546 ) 2/26/1998 9:18:00 AM From: Glenn D. Rudolph Respond to of 12623
******OT******** Customer Alert: Beware of Phone Scam Targeted at Businesses PR Newswire - February 26, 1998 09:08 BEL %TLS V%PRN P%PRN Callers Posing as Telephone Company Technicians Try to Make Unauthorized Long Distance Calls NEW YORK, Feb. 26 /PRNewswire/ -- Bell Atlantic (NYSE: BEL) today issued a warning about a phone scam that can lead to high long distance charges on the victim's phone bill. Word of the scam is circulating on the Internet. In the latest version of an old scam, callers posing as telephone company employees are trying to trick business customers into allowing them to make long distance calls at the business's expense. Here's how it works: A caller tells you he's a telephone company employee who is testing your business's phone service. He asks you to connect him to an operator by pushing several buttons on your phone and then hanging up. On some business phone systems, this can give the caller an outside line that can be used to make long distance calls billed to the unsuspecting business. "This type of scam isn't new, and it resurfaces from time to time in a slightly different form," said Paul Glover, Bell Atlantic manager-fraud prevention. "The objective of these scams is the same -- to gain a person's confidence so that the person gives the scammer access to a telephone line. And no one should give such access to an unknown caller." Customers should immediately be cautious if asked for this type of assistance by a caller claiming to be an employee of Bell Atlantic or another telecommunications company. Bell Atlantic technicians can test telephone lines and equipment without asking for such assistance. "Probe the caller for more information -- an employee identification number, supervisor's name and telephone number or other information that could help verify whether that caller is an employee or a scammer," said Glover. "Or ask the caller for a number where you can call him back and verify the caller's identity before returning the call. When faced with this type of response, most of these scam artists will leave you alone." Customers who feel they have been victimized by such a scam should contact their long distance company or Bell Atlantic. Helpful information on phone fraud is available on the World Wide Web site of the Alliance to Outfox Phone Fraud (http://www.bellatlantic.com/security/fraud). Bell Atlantic -- formed through the merger of Bell Atlantic and NYNEX -- is at the forefront of the new communications and information industry. With 40.5 million telephone access lines and six million wireless customers worldwide, Bell Atlantic companies are premier providers of advanced wireline voice and data services, market leaders in wireless services and the world's largest publishers of directory information. Bell Atlantic companies are also among the world's largest investors in high-growth global communications markets, with operations and investments in 21 countries. INTERNET USERS: Bell Atlantic news releases, executive speeches, news media contacts and other useful information are available at Bell Atlantic's News Center on the World Wide Web (http://www.ba.com). To receive news releases by e-mail, visit the News Center and register for personalized automatic delivery of Bell Atlantic news releases. SOURCE Bell Atlantic /CONTACT: Harry Mitchell of Bell Atlantic, 304-344-7562, or harry.j.mitchell@bellatlantic.com/ /Company News On-Call: prnewswire.com or fax, 800-758-5804, ext. 094251/ (BEL)