To: Wigglesworth who wrote (14100 ) 2/26/1998 3:32:00 PM From: Mang Cheng Read Replies (1) | Respond to of 45548
"3Com Introduces Enterprise Network Services" (02/25/98; 7:05 p.m. EST) By Jeff Sweat, InformationWeek 3Com Wednesday made a play for enterprise accounts with the announcement of a suite of professional services that will let IT groups outsource their network installation and management. The Santa Clara, Calif., networking vendor announced its Strategic Network Solutions, a set of packaged and customized offerings. The company introduced four new network services: Project Management, Network Performance Check, Comprehensive Network Installation, and Transcend Network Management Implementation software. The services are targeted directly at the enterprise, analysts said, an area that has long been "home turf for Cisco," while 3Com has mostly focused on small and midsize businesses. "Here's 3Com's real entree into the enterprise," said Ellen Carney, an analyst with Dataquest in Westborough, Mass. The services' biggest competition will be internal IS resources, Carney said, adding that an IT shop might try to implement something like the Transcend service, but might misconfigure it or not tap its full capacity. 3Com's services will benefit customers primarily because it has a better grasp on its own products than the customers do. "3Com made the product; they know how to use it," Carney said. While 3Com has already offered professional services, some of the new offerings will be packaged. "Customers don't have to go through a long process of defining the scope of work and negotiating terms. It's all packaged in a way that's easy to buy," said Mary Lou Healy, 3Com's director of customer service. The services, available immediately, will cost $2,000 per day.techweb.com Mang