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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Patrick E.McDaniel who wrote (31200)	2/26/1998 11:07:00 PM
From: Bandit19	Read Replies (1) \| Respond to of 176387

To Thread: FWIW...I know most of you guys don't appreciate TA, but I just got into my TradeStation and the first thing I noticed about DELL today is that it closed at its high very bullish...IMHO...LONG on DELL Steve

To: Patrick E.McDaniel who wrote (31200)	2/26/1998 11:08:00 PM
From: James Bowser	Read Replies (1) \| Respond to of 176387

Anyone know this INFR company and whether they will get the DELL U.S. business too? This stock is trading close to cash value ($3.53) with no debt. Any insights much appreciated. << Dell Invests Further in Customer Service Staff Use Intelligent Software for Troubleshooting LONDON--(BUSINESS WIRE)--Feb. 26, 1998--Dell Computer Corp. [Nasdaq:DELL - news], the world's leading direct computer systems company, has adopted Inference Corp.'s (NASDAQ:INFR - news) Case-Based Reasoning (CBR) software to assist staff in its U.K. and Ireland call center. CBR, an artificial intelligence technology, will assist technical support staff to answer more queries on the first call by prompting them with questions and guiding them through a knowledge base as they speak to customers. More than 200 staff based in Bray, just outside Dublin, will be using the system to handle over 3,000 technical support calls a day from customers across the U.K. and Ireland. A three-month pilot project was completed at the end of 1997. ''Our technical support staff currently resolves more than 90 per cent of customer queries on the telephone. Using CBR for diagnosis has further improved our first time fix rate, where we solve the problem in a single telephone call'', said Martin Davies, Dell's customer service director. ''This is a win-win situation for everyone -- faster diagnosis means an improved service for our customers, greater job satisfaction for our staff and a more cost-effective way of doing business for Dell.'' ''In the fast-moving computer industry, it's a challenge to keep staff fully trained at all times on new products'', said Philip Padfield, Inference's vice president of sales and marketing for the EMEA region. ''As a direct supplier, Dell is among the first to introduce new technologies to the market, so the issue is even more relevant. CBR complements the extensive training Dell staff receive and makes the information available to all employees. This is true knowledge management at a completely practical level.'' The CBR system currently runs on Dell's intranet. Future plans include extending this to the Internet, where customers will be able to access this service directly. Dell already provides extensive self-help facilities on its Web site at www.dell.com/uk. About Dell Computer Corporation Ranked in the top 200 of Fortune 500 companies, Dell Computer Corp. is the world's leading direct computer systems company, based on revenues of $12.3 billion for the past four quarters. Dell designs and customizes products and services to end-user requirements, and offers an extensive selection of peripherals and software through the DellWare program. Information on Dell and its products can be obtained through the U.K. press office on 01344-723045 or on-line at www.dell.com. Dell sales line: 01344-720-000 Inference Corporation Inference is the leading provider of knowledge management solutions for self service and call centers to improve customer care. Inference's Internet and client server-based knowledge management products, developed around its Case-Based Reasoning (CBR) technology, are used by leading organizations around the world - at telesales and telemarketing centers, customer support and service call centers; on help desks for technology, human resources, health care and policies, for self-help sites over the Internet and intranet, and automated resolution on the desktop. The company's headquarters is located in Novato, Calif., with its international headquarters in Slough, UK. The company offers a comprehensive set of pre-packaged knowledge and a complete line of consulting, support and training services from offices throughout the U.S. and Europe. For further information visit Inference's Web page at www.inference.com. Note to Editors: The Inference logo, CBR Express and CasePoint are registered trademarks of Inference Corp. Dell, the Dell logo and DellWare are either registered trademarks or trademarks of Dell Computer Corp. in the U.S. and other countries. Fortune 500 is a registered trademark of Time Inc. Dell disclaims any proprietary interest in the marks and names of others. >>