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Non-Tech : Datek Brokerage $9.95 a trade -- Ignore unavailable to you. Want to Upgrade?


To: Rene Madsen who wrote (7158)3/4/1998 11:25:00 AM
From: SJ - Stephen  Read Replies (1) | Respond to of 16892
 
Rene,

I had a similar situation though mine was a cancel. The order would not cancel.. thus I had to call DATEK and presto' the support person cleared up the problem. But the whole problem took about 20 minutes.

SJ



To: Rene Madsen who wrote (7158)3/4/1998 7:23:00 PM
From: Dominick  Respond to of 16892
 
Rene:

Unless you can preference a particular MM or SOES out at the market.
The MM's do not have to take your order. Time and size of the order doesn't matter.

I look forward to the day when NASDAQ will have stringent rules like NYSE and AMEX.

Dominick



To: Rene Madsen who wrote (7158)3/4/1998 8:48:00 PM
From: GR  Read Replies (1) | Respond to of 16892
 
I posted a few days ago that i put a MARKET order to sell 1000 CPQ about 6 minutes before the close about a week ago.The order never executed.Next day CPQ was downgraded and I took a $1700.00 loss instaed of a $250.00 profit. Datek diddled me until today.Their offer $1700.00 worth of free trades.It was pointed out to me some mumbo jumbo about our contract saying we're responsible etc.THIS is total BS as far as i'm concerned.Any order at market that does not get executed on a supposed greatest servers are THEIR responsibility.
The day after this datek screw up,was the big NYSE "blackout" i.e no trades went through to the NYSE,due to datek or whoever they use screw up..I put in 2 orders that would have neted me about $1500.00.
So 2 datek Screw ups,and I lose $3000.00 plus.

Hey threaders remember,any screw ups,say you can't get out of a trade and your geeting clonked.. well no matter what the server problem is..according to Datek..it's your fault.Hey mayby you'll get a lifetime of free trades..wow!
What i think is interesting is that I was informed that according to datek "the customer is always right"...(except when it comes to refunding money...don't you love responsibility).
I will keep you posted. GR