AT&T Solutions Customer Care Taps Pathlore Software to Provide Network-Delivered CBT Business/Technology Editors
Business Wire - March 16, 1998 08:14
%PATHLORE %OHIO %COMED %COMPUTERS %ELECTRONICS %INTERACTIVE %MULTIMEDIA %INTERNET V%BW P%BW
Customer Care Unit Designates PHOENIX for Windows as Enterprise
Distance Learning Standard
AT&T Solutions' Customer Care, one of the world's largest call center service providers, has chosen PHOENIX(r) for Windows as its standard tool for developing and distributing multimedia computer-based training (CBT). The company will use the training development tool to "stream" multimedia training over the company's client/server network to nearly 7,000 partners at 12 call center sites in North America, Europe and Asia.
"This was the only product we found that enables hundreds of employees to simultaneously access CBT over our client/server network," says Elmer Boggs, human resources training instructional analyst for AT&T Solutions Customer Care. "It has a powerful interface, and has become extremely popular among our various internal customers in a very short period of time."
PHOENIX for Windows streams multimedia training to the student allowing enterprise delivery, authoring, administration and computer-managed instruction (CMI). It was designed and developed from Pathlore's Distance Learning Environment (DLE(SM)) architectural model, the first open systems standard that unifies advanced learning technologies like the virtual classroom and self-paced training.
Pathlore introduced Distance Learning Environment to the market in August. PHOENIX for Windows' sister product, PHOENIX Internet -- also DLE-enabled -- runs on any Windows-based PC that has either Internet or intranet connectivity. It supports Windows 95, Windows NT and Windows for Workgroups, and can be launched from all popular web browsers.
Steve Thomas, president of Pathlore Software, says AT&T Solutions Customer Care's choice of PHOENIX for Windows indicates that the market acknowledges the power of network delivery. "AT&T has been a long-time PHOENIX customer, and we are delighted to help them exploit the capabilities of multimedia CBT using their existing network infrastructure."
In 1996, Jacksonville, Fla.-based AT&T Solutions Customer Care was awarded the Florida Governor's Sterling Award, which recognizes companies that exhibit sound business processes. Among other citations, the award noted the company's "service level agreement" program, where the training department guarantees in advance the outcome of employee training services.
About AT&T Solutions Customer Care
Located in Jacksonville, Florida, AT&T Solutions Customer Care (ATTS-CC) provides telephone and Internet-based customer and employee care services to help large businesses better service employees, acquire new customers, and strengthen relationships with existing customers. With business centers worldwide, ATTS-CC can service customers around the world in their preferred languages. Specific applications include: customer service, sales and lead generation, account management, help desk, dealer locator, facilities management, savings plan and pension administration, health and welfare and training registration/staffing services.
About Pathlore
Pathlore's PHOENIX family of products provides network-based and standalone distance learning solutions for client/server, Internet, intranets, mainframe, Windows and PC-DOS environments. PHOENIX is the only distance learning system that integrates authoring, Computer-Managed Instruction (CMI), administration and delivery to address the complete needs of the Training Life Cycle.
PHOENIX's unique Distance Learning Environment (DLE(SM)) provides organizations with an open platform to integrate leading training technology such as virtual classrooms with self-paced training.
PHOENIX is currently in use at 70 percent of companies making up the Fortune 1000, including major telecommunications, financial and utility organizations, government agencies, and more than 80 percent of banks with assets greater than $3 billion.
Pathlore Software, with headquarters in Columbus, Ohio, delivers distance learning solutions worldwide. Pathlore has additional offices in Alexandria, Va.; London, England; Milan, Italy; and Sydney, Australia.
For more information, visit Pathlore Software's site on the World Wide Web at www.pathlore.com, or call 888-PATHLORE.
PHOENIX(r) is a registered trademark and DLE(SM) is a registered service mark of Pathlore Software Corporation. All other trademarks and tradenames are owned by their respective companies.
CONTACT: Pathlore Software Corporation
Diane Crawford, 888/728-4567, ext. 7225
dcrawfor@pathlore.com
OR
Beaupre & Co. Public Relations, Inc.
Ed Marshall, 603/436-6690
emarshall@beaupre.com
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