To: JIN CHUN who wrote (5728 ) 3/11/1998 10:30:00 AM From: JOEY Read Replies (1) | Respond to of 27968
Here is some more reading about the temp staffing industry: Temporary firms explore new ground ------------------------------------------------------------------------ Jim Witters emporary employment agencies are beginning to move into their customers' offices, and at least one local executive believes that they eventually will replace human resources departments in many companies, large and small. "We can accomplish the same thing at less cost (than in-house human resources departments)," said Paula Whipple, chief executive officer at Jim King Cos., which recently was acquired by The Wackenhut Corp. "We can save companies the cost of recruiting. And through us, the cost of benefits is less." Jim King Cos., Kelly Services and AccuStaff Inc. are three of the larger agencies that offer on-site staffing arrangements for companies in the Jacksonville area. The three combined provide more than 2,000 workers a day to their local clients. Traditional temp services fill employers' needs from the temp service's home office, dispatching workers to companies across the city. With on-site staffing, the temp agency and the employer become "co-employers," in a sense, and the agency places managers in an office at the employer's business. Kelly Services has landed the statewide on-site account for Barnett Banks, supplying as many as 550 workers a day. At Barnett's Jacksonville complex on Southside Boulevard, 250 to 300 temps a day perform office and clerical tasks, said Dan Costello, Kelly's district manager. "This gives us a chance to get to know the customer better and it is a cost savings for the company," Costello said. Instead of calling several staffing agencies in search of needed workers, Barnett and other on-site clients can use one agency. Costello said Barnett used as many as 70 agencies across the state before deciding on an on-site arrangement several years ago. That means Barnett was receiving and processing 70 invoices a month for temp services. Now the company receives one. And Kelly uses electronic billing and fund transfers to make the payment process easier and more efficient, Costello said. And when Kelly cannot supply all the workers Barnett needs, Kelly's on-site manager uses other local temp agencies to fill the order. "We are not allowed to say, 'We can't do that,' " Costello said. "We must get the order filled." Figures from the National Association of Temporary Staffing Services show temps have captured nearly 2 percent of the total employment market. The number of temps has risen from 1.2 million in 1990 to more than 2.3 million in 1996. And temp agency executives say a significant amount of that growth has come in the on-site staffing arrangements, which started to gain popularity within the last five years. "This is a growing part of the business," Jim King's Whipple said. "Big businesses are being pushed into finding less expensive ways to do business, and employee payroll is a very high cost for them." Nannette Reeves, director of on-site staffing for AccuStaff, said companies that traditionally have shied away from temps -- especially telecommunications firms -- are coming into the fold. AccuStaff provides trained customer service and telemarketer personnel to American Transtech Inc., a subsidiary of AT&T. The company entered the on-site staffing market about five years ago and supplies several local employers with an average of 111 workers a day each, Reeves said. "If done properly, this can be a win-win-win situation for the employer, the associate (worker) and the staffing company," Reeves said. Costello said on-site staffing accounts for about 20 percent of Kelly's local business. Most types of business can benefit from on-site staffing arrangements, but temp executives said companies must use a minimum of 50 temps a day to realize a savings and make the venture worthwhile for the temp agency. Whipple said Jim King Cos. places as few as 25 workers and as many as 800 at local sites, most in manufacturing and distribution companies. The company has about 1,450 workers in on-site staffing arrangements. The Kelly staffers at Barnett fill in for permanent workers on vacation, handle special projects or meet seasonal needs, Costello said. The average length of an assignment there is three weeks. Whipple said on-site staffing reduces the cost of employee benefits, because the temp agencies have huge pools of workers and can negotiate better rates. "The temps are employees of Jim King Cos.," Whipple said. "They have an HMO, dental coverage, a 401(k) plan, vacations, holiday pay and sick leave. But they come to us instead of the client for those benefits." Employees have the security of full-time status and a benefits package. Clients realized a cost savings compared to hiring permanent employees and having to pay benefits. And the temp agencies make a profit by brokering the arrangement. c 1997, Jacksonville Business Journal