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Technology Stocks : America On-Line: will it survive ...? -- Ignore unavailable to you. Want to Upgrade?

To: Investor-ex! who wrote (8969)	3/20/1998 10:49:00 PM
From: lawrence lerner	Read Replies (1) \| Respond to of 13594

Read my posts #s 8084 and 8088 on this thread. Twice I've begun responding to you at length and aol crashed on me. Someone reading my posts as I write them? To make my response briefer before I crash again, both the aol visa and aol long distance are attempts to hold subscribers hostage, imho.

To: Investor-ex! who wrote (8969)	3/21/1998 1:19:00 AM
From: FuzzFace	Read Replies (1) \| Respond to of 13594

Compuserve did the same thing to me two years ago. It would not cancel my subscription after 4 months and 4 phone calls. I never expected to get scammed by a "reputable" company, so I kept tossing the confirmation numbers. Finally, I kept one, and lo, a month later when they hadn't cancelled, I called them, triumphantly, with my confirmation number. They said it was someone else's, some guy in Colorado, and I never cancelled. I was livid. When I called back 2 days later to confirm I was now cancelled, a forthcoming and polite man (obviously new to the job) volunteered that the confirmation number I gave was for someone in Colorado who had called recently to complain that he never cancelled! So from your and others posts, it seems AOL has successfully integrated Compuserve's most excellent customer service into its operations.