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Technology Stocks : Genesys Telecommunications (GCTI) -- Ignore unavailable to you. Want to Upgrade?

To: Elmer who wrote (76)	3/22/1998 8:59:00 PM
From: Bobo	Respond to of 220

David, I do not deal with Genesys' products directly so those are tough questions. First, if a corporation purchases the software and pays $100,000, how much can they expect to have to pay the IT consultants to get it up and running? My guess is that the consulting dollars are probably 5 times the cost of the software. A basic guideline for package software used to be 3 dollars of consulting for every dollar of product but today's highly customizable software package have increased this ratio probably closer to 5. Since Genesys T-server is highly technical and needs to interact with alot of other stuff (PBX's, IVR's and CIS packages) it is likely to meet or exceed the ratio for ERP systems. does this product demo well in comparison with the competition? I have a friend who claims that "under the hood" This is an interesting question since none of the CTI stuff really demos like an accounting package. In an accounting package, the user clicks and maybe drills down into some numbers or pops up a graph. This stuff immediately impacts the users or prospects. CTI is kind of like a demo between a router and an accounting system. Alot of functionality works behind the scenes while some reports and applications can be demoed. I am not sure the functionality I have seen in Genesys demo's would be describe a super sexy. But a big part of the demos seems to be a 3d simulation of how all the CTI stuff is interacting with the rest of the world. Genesys' demo of this sizzles. I would love to hear from someone that has actually been thru a purchase decision on Tserver. if I'm a corporate purchaser, do I have to do a lot of work and spend a lot of time comparing GCTI's software with competitive offerings to make the purchase decision? In other words, will the market look to standardize on one product because the selection process is too complicated, time consuming and expensive? Unequivocally yes. The competitive analysis of Genesys' product and competitors is complex and tedious. My sense is that in the early days, Genesys had more and lengthier pilots before making a big sale. At least in one RFP situation I heard of, it seemed Genesys was the winner before the process began. The RFP was a formality from a negotiating standpoint. This is clearly antecdotal but I guess I believe the overall trend is real. I hope this helps. It would be great for someone more knowledgable than me to provide a different spin or cofirm my take.

To: Elmer who wrote (76)	4/4/1998 11:39:00 AM
From: TheRainmaker	Respond to of 220

Since I'm in the business, it seems the differentiating factor is the following: 1. If your going to need a solution which manages workflow at the desktop, then get references from Genesys, AnswerSoft, Prospect, and Nabnassett. These companies all claim to produce workflow automation but only a few can show you sites. 2. Who uses industry standards, in otherwards, who is first generation CTI and who is second generation CTI. 3. How difficult is the installation? Deployment time is critical for a favorable Return on Investment. Who is custom, and who can install in 30 days or less. Hope it helps. All those companies are good companies, but if people ask the right questions, it will certainly thin the field out rapidly.